Submit Pay-by-Phone App Request

Use this service request to report general or payment funding issues for the Pay-by-Phone App.

Reporter (will not be shared with public; leave blank to submit anonymously or provide an email to receive automated updates)

Enter as 999-999-9999

Pay-by-Phone App

Use this service request to capture questions or concerns regarding the Austin Transportation Departments Pay-by-Phone App. For issues with signs, please call 311. For parking citations, please contact Municipal Court at 512-974-4800. Parking sessions must still be paid for if issues with payment or funding is occurring on the ParkATX App. For app issues, contact ParkATX tech issue customer service number: (704) 817-2500. and email

Service Level Agreement

If needed, someone from the department will contact you within 5 business days, excluding holidays.


Describe the issue you wish to report including a photo and/or a description.
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