Non Emergency Family Protection/Child Custody
This service request is used to report violations of restraining orders and child custody disputes. If a violation of a protective order and/or a disturbance is occurring, contact 911. If a custody order has been issued, both parties are not on the scene and you need a police report to document the violation, residents are encouraged to file this report online at ireportaustin.com or download the CaseNumber.com app on Google Play or Apple Store. Residents can also dial 512-291-5695 to receive a direct link via text to download the app.
Service Level Agreement
APD Non Emergency will review your request and call you back within 6 hours. However, non emergency call backs are not made between the hours of 10pm and 8am. APD will make 2 attempts to contact you; it is not necessary to call back if you miss the first call. If you miss both calls you will need to call us back to start the process over.
Describe the issue you wish to report including a photo and/or a description.
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