Requests (4,033)

Future Work Scheduled - Close SR. Summary: Investigation Response Details: Kelli Bruce inspected the pond on 3/26/26 and found that it was not draining properly.  There was standing water and aquatic vegetation indicating the water had been present for several weeks.  Ms. Bruce was able to get the pump to run in auto and observe it functioning.  The Homeowner's Association is responsible for pond maintenance and will need to have a contractor determine why the pumps stop working before the pond is fully drained.  A Notice of Violation will be sent to the Homeowner's Association. .

Referred to 311 For Further Review - Close SR. Summary: Please transfer to Transportation Public Works Details: After investigating and speaking with Chris Meyers, these are privately owned and maintained commercial ponds that do not belong to Watershed. This is in the right of way, and our systems are functioning properly in the area. The small trash items would not present a flooding risk. These Cages were installed to prevent encampments. If they are back, the Homeless Strategic Office may need to be contacted or code enforcement. Thank you.

Vegetation Maintenance - Close SR. Summary: Pond Flag 556 Details: Pond Flag 556:      Email Response to the customer:  Good Morning! In response to your service request (CSR26-00088464) about mosquitoes near the pond located at Dillard Circle: Is this pond holding water?  This pond is maintained three times annually.  The contractor last mowed the pond on February 17, 2026.    In addition, Waller Creek runs adjacent to the pond between it and the school to the northwest.  However, typically mosquitoes do not like to lay their eggs in open water, moving water or deep water.  They prefer to lay their eggs in very shallow, still water that collects in things like old tires, gutters, plant pots, tarps, and the like.   The warmer weather always brings an influx of mosquitoes to our area.  Watershed recommends looking around your own yard to see if you can determine any source of shallow, still water they may be laying their eggs in.   If you have any further questions or concerns, please do not hesitate to call me.  After receiving the email, the customer called me.  She stated that the pond is retaining water 12 months a year.  She stated in the past the City has added gambusia to help control mosquitoes.  I wasn't aware this was a "wet pond".  It is listed as a biofiltration pond.  I sent an email to several people internally to determine if the pond is supposed to hold water or not and, if not, if there are plans to address the lack of water drainage.  Waiting for a response.   .

Vegetation Maintenance - Close SR. Summary: Pond Flag 556 Details: *Pond Flag 556: * This pond is maintained three times annually.  The contractor last mowed the pond on February 17, 2026.  This pond also has a wet pond associated with it; however, it is not maintained by our wet pond contractor and must be maintained privately.  Typically, our wet pond contractor stocks the ponds we maintain with gambusia, a native species of fish that eats mosquito larvae.   However, typically mosquitoes do not like to lay their eggs in moving water or deep water.  They prefer to lay their eggs in very shallow, still water that collects in things like old tires, gutters, plant pots, tarps, and the like.   The warmer weather always brings an influx of mosquitoes to our area.  Watershed recommends looking around your own yard to see if you can determine any source of shallow, still water they may be laying their eggs in.     An email was sent to the customer with this information. .

NOWPFPCS. Summary: Investigation Details: This service request will be transferred to the City of Austin Homeless Strategic Office. The citizen was contacted and left a voicemail with this information.

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: During investigation it was determined that the area of concern is Texas Department of Transportation right of way. See attached photos. This needs to be sent to Texas Department of Transportation for further investigation.

Vegetation Maintenance - Close SR. Summary: Pond Flag 581 Details: Pond Maintenance crews will fix the fence within the next week.

No Work Planned - No Problem Found - Close SR. Summary: Stormwater Control Measure is compliant for issues noted. Minimal pet waste present. Details: On 3/20/2026, I entered the wet pond facility. The border of the pond is fenced. At the entrance, the facility is clearly noted as a dog park with signs posted requiring cleanup and removal of pet waste. At the time of my inspection, only minimal animal waste was present, though some unknown type was present very close to the fence. Otherwise, the pond perimeter and interior seemed well maintained and absent of pet waste. I did not observe dogs swimming in the wet pond during my inspection. Signage does not clearly prohibit dogs swimming in the water. Consistent with recent changes in internal procedures regarding the use of privately held land where stormwater control measures are present and because pet waste was minimal and the site was clearly marked regarding pet waste cleanup instructions, no actions are being required at this asset (Asset No. 1206425). I will bring up the concern of dogs swimming in the park to the Pond Inspection and Dam Safety Team manager and my supervisor to see if there is interest in placing a City usage sign at the facility that explains the function of the wet pond and may talk about swimming in general, though such a concern, if present, may be couched more in terms of the health of the swimmer than the pond itself.  Regarding other issues noted at the pond, one of the forebays may be somewhat silted-in, but water is being conveyed to the main pool through a wide meandering channel. This departs from the other forebay, which is much more open with a straight channel. I will look at previous inspector notes and site plans to make a determination on that issue. However, I do not plan to put a work order in place either way at this time, as the pond is not yet due for an annual inspection.  .

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details Work order number 26-218178 has been created for Austin Watershed Protection Operations Small Jobs North to remove the metal sheets and debris blocking the culvert in the creek channel located at 4001 E 12th St.

Referred to Other Agency - Close SR. Class: SR Created By: Log Type: REF_EXTERNAL Summary: Details Watershed staff will be meeting onsite with fencing contractor to schedule repairs.