Austin 311

Requests (3,727)

  • Drainage Pond Maintenance

    4103 W Slaughter Ln, Austin

    CLOSED #24-00444321

    Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: InvestigationDetailsDuring investigation it was found that there is a mattress in the splitter box as well as large accumulation of trash in the sedimentation/filtration pond. Work order 24-191593 has been created and assigned to Ponds Crew 3.

  • Drainage Pond Maintenance

    2108 Sombra Cv, Austin

    CLOSED #24-00442819

    Referred to Internal Workgroup - Close SR. This SR experienced an error the prevented it from being received by WPD's work order management system. We apologize for the delay and inconvenience. Service Request 25-00060849 has been created and will be assigned to a staff member immediately. You may follow up at 512-974-2540, using 25-00060849 as a reference number.

  • Drainage Pond Maintenance

    10904 Shawn Lee Cv, Austin

    CLOSED #24-00438821

    No Work Planned - No Problem Found - Close SR. Class: SRCreated By: Log Type: NO_PROBLEMFOUNDSummary: InvestigationDetailsDuring investigation it was determined that there was a Remote-Controlled Car lost in the storm drain. Item was retrieved and returned to citizen.

  • Drainage Pond Maintenance

    Circle S Rd & E William Cannon Dr, Austin

    CLOSED #24-00438812

    Blockage Cleared - Close SR. Class: SRCreated By: Log Type: BLOCKAGE_CLEAREDSummary: InvestigationDetailsLog has been removed. Homeless camp inside culvert has already been documented in the past to watershed homeless camp coordinator.

  • Drainage Pond Maintenance

    13130 Pond Springs Rd, Austin

    I reside on Pond Springs Rd , right by what was a tranquil pond teeming with wildlife. About a month ago, individuals came and drained the pond, and this week, they arrived with heavy machinery.Now, the pond is completely dry and unrecognizable. I understand that it’s a retention pond, it requires maintenance by Williamson County. However, since an ecosystem was created around a government facility, the environmental department should have been consulted before creating this ecological disaster

    CLOSED #24-00437035

    Referred to 311 For Further Review - Close SR. Class: SRCreated By: Log Type: CSR_FEEDBACKSummary: transfer to Texas Department of TransportationDetailsAfter investigating this service request we've found this is a Texas Department of Transportation commercial pond and they are responsible for inspecting and maintaining this pond. You can leave a concern for them on their website. Please transfer this to the Texas Department of Transportation. Thank you.

  • Drainage Pond Maintenance

    4416 Bremner Dr, Austin

    CLOSED #24-00435790

    Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: 12/9/2025 ResolvedDetails12/9/2024 Update(Colin Barth)Pond inspection confirmed fence is in need of repair in the location reference above as well as a few other places. Will upgrade existing pond maintenance work, 23-170946, order to address this fence repair. Left message for citizen informing them of future repairs.

  • Drainage Pond Maintenance

    10420 Cameo Ln, Austin

    CLOSED #24-00433819

    Blockage Cleared - Close SR. Class: WORKORDERCreated By: Log Type: BLOCKAGE_CLEAREDSummary: Crew cut and removed trees and debris on concrete flume.DetailsCrew cut and removed trees and debris on concrete flume.

  • Drainage Pond Maintenance

    3700 Warehouse Row, Austin

    CLOSED #24-00433763

    Vegetation Maintenance - Close SR. Class: SRCreated By: Log Type: VEG_MAINTENANCESummary: Pond Flag 1498Details*Update:*I visited the pond on 12/12/24 and I didn't see any dead trees leaning on the fence. However, I did notice that the contractor hasn't been keeping some areas within the pond clear of debris and vegetation. Watershed will get a quote from our tree contractor for clearing the channel next to the pond and I will have them look at the trees along the fence to determine if any are dead and needing removal.

  • Drainage Pond Maintenance

    10709 Sea Hero Ln, Austin

    Directly behind my residence at 10709 Sea hero Lane is a city of Austin water drainage ditch. Every few weeks when the city contractor comes to cut the grass, they cut the lock and leave it wide open for transients and children to enter the drain pipes. Please fix immediately. This is probably the 8th or 9th report I’ve had to make on this.

    CLOSED #24-00430032

    No Work Planned - No Problem Found - Close SR. Class: SRCreated By: Log Type: NO_PROBLEMFOUNDSummary: InvestigationDetailsDuring investigation gate was found left unlocked, closed gate and replaced lock.

  • Drainage Pond Maintenance

    500 W 40th St, Austin

    CLOSED #24-00427938

    Vegetation Maintenance - Close SR. Class: SRCreated By: Log Type: VEG_MAINTENANCESummary: Pond Flag 1553Details*Pond Flag 1553:*This pond is maintained four times per year and was last maintained on July 8, 2024. It should have been maintained again in September but the previous contractor was behind schedule. The contractor has this pond prioritized for December maintenance and it should be maintained before mid-December.

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