Requests (4,059)

Vegetation Maintenance - Close SR. Summary: Pond Flag 7198 Details: *Update 4/7/26:*  Pond Maintenance said they would be out within the next week to replace the fence pickets. .

Future Work Scheduled - Close SR. Summary: Investigations Details: Please go out to repair fence access gate. See attached photos. .

Future Work Scheduled - Close SR. Summary: Investigation Details: During investigation it was determined that this is a sedimentation pond that is holding water.

Referred to 311 For Further Review - Close SR. Summary: Investigations Details: During investigation it was found that this location is maintained by Parks and Recreation. Please forward to Parks and Recreation for further investigation. See attached photos.

Vegetation Maintenance - Close SR. Summary: Pond Flag 704 Details: *Pond Flag 704:*  This pond is mowed four times annually and was last mowed on January 29, 2026.  It is on the schedule to be mowed again in April.  The wood fences along the pond are owned by the residents.  The chain link fence that surrounds the remainder of the pond is owned by the City.  The residents are responsible for their own fences.   When I called the customer today 3/30/26-- he asked for someone who could speak Spanish.  I asked Rafael Herrera to speak with him.  Rafael said that he would go and investigate and speak with the customer.  .

Fence Repaired - Close SR. Summary: Investigation Details: Went to site, closed and locked gate to pond at the location of 5702 Apple Orchard Ln.

NOWPFPCS. Summary: Investigation Details: During investigation contacted Ponds Crew 3 Supervisor Alfred Vallejo. He has been in contact with the fencing contractor and has attempted to make contact with the citizen for updates.

Future Work Scheduled - Close SR. Summary: Investigation Response Details: Kelli Bruce inspected the pond on 3/26/26 and found that it was not draining properly.  There was standing water and aquatic vegetation indicating the water had been present for several weeks.  Ms. Bruce was able to get the pump to run in auto and observe it functioning.  The Homeowner's Association is responsible for pond maintenance and will need to have a contractor determine why the pumps stop working before the pond is fully drained.  A Notice of Violation will be sent to the Homeowner's Association. .

Referred to 311 For Further Review - Close SR. Summary: Please transfer to Transportation Public Works Details: After investigating and speaking with Chris Meyers, these are privately owned and maintained commercial ponds that do not belong to Watershed. This is in the right of way, and our systems are functioning properly in the area. The small trash items would not present a flooding risk. These Cages were installed to prevent encampments. If they are back, the Homeless Strategic Office may need to be contacted or code enforcement. Thank you.

Vegetation Maintenance - Close SR. Summary: Pond Flag 556 Details: Pond Flag 556:      Email Response to the customer:  Good Morning! In response to your service request (CSR26-00088464) about mosquitoes near the pond located at Dillard Circle: Is this pond holding water?  This pond is maintained three times annually.  The contractor last mowed the pond on February 17, 2026.    In addition, Waller Creek runs adjacent to the pond between it and the school to the northwest.  However, typically mosquitoes do not like to lay their eggs in open water, moving water or deep water.  They prefer to lay their eggs in very shallow, still water that collects in things like old tires, gutters, plant pots, tarps, and the like.   The warmer weather always brings an influx of mosquitoes to our area.  Watershed recommends looking around your own yard to see if you can determine any source of shallow, still water they may be laying their eggs in.   If you have any further questions or concerns, please do not hesitate to call me.  After receiving the email, the customer called me.  She stated that the pond is retaining water 12 months a year.  She stated in the past the City has added gambusia to help control mosquitoes.  I wasn't aware this was a "wet pond".  It is listed as a biofiltration pond.  I sent an email to several people internally to determine if the pond is supposed to hold water or not and, if not, if there are plans to address the lack of water drainage.  Waiting for a response.   .