Requests (4,044)

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Angelita Rodriguez Commercial Ponds Contact Email: Angelita.rodriguez@austintexas.gov Contact Phone Number: 512.974.2477 Reason for referral: Pond not draining. Service Request # CSR26-00047042 as a reference.

NOWPFPCS. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigation Details Thank you for reporting this issue to City of Austin. This homeless encampment site has been handed over to our Homeless Coordinator Francisco Andrada Jr. who handles the Watershed Protection Departments homeless concerns. Email: francisco.andradajr@austintexas.gov Office: 512-974-1205. With further issues or questions, please call 311.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that the fence at this location belongs to the HOA of the community. There is no fencing around the pond which is what Watershed is responsible for maintaining. See attached photos.

NOWPFPCS. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigation Details Thank you for reporting this issue to City of Austin. This homeless encampment site has been handed over to our Homeless Coordinator Francisco Andrada Jr. who handles the Watershed Protection Departments homeless concerns. Email: francisco.andradajr@austintexas.gov Office: 512-974-1205. With further issues or questions, please call 311.

NOWPFPCS. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigation Details Thank you for reporting this issue to City of Austin. This homeless encampment site has been handed over to our Homeless Coordinator Francisco Andrada Jr. who handles the Watershed Protection Departments homeless concerns. Email: francisco.andradajr@austintexas.gov Office: 512-974-1205. With further issues or questions, please call 311.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details work order #26-216796 has been created for crews to clear sediment, small trees, and trash obstructing both sides of culvert. .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details Debris and brush are not obstructing creek but high on land which the property belongs to Balcones Country Club.   I left a voicemail for the citizen. .

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 40 Details *Update 2/12/26:*  I left a voice mail message for the customer and also sent this email message:     Good Afternoon Ms. Cohen,  I received your service request (26-00041497) about the cottonwood tree located in the detention pond behind your residence.  Our contractor, Austin Tree Experts, went out to do an evaluation of the tree.  Our in-house arborist and I also went out this morning and looked at the tree.  We are all in agreement that the tree should not be removed.  It is over the City Ordinance limit of 24 inches and can be considered a heritage tree.  This tree is still alive and in good enough health so not to warrant removal at this time.  However we have identified several dead branches that can be removed.  We do not have a date scheduled yet for this work to be done; however, the contractor has been provided your contact information so they will let you know when they plan to be onsite.  They may also need access to your backyard to reach some of the tree limbs, if that is ok?  Please let me know if you have any further questions or concerns. .

Blockage Cleared - Close SR. Class: WORKORDER Created By: Log Type: BLOCKAGE_CLEARED Summary: remove trash from creek Details removed trash from creek.

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Homeless Encampment Coordinator Francisco Andrada  Contact Email: francisco.andradajr@austintexas.gov Contact Phone Number: 512.974.1205 Reason for referral: Homeless tent near Watershed property. Service Request # CSR26-00040415 as a reference.