Requests (4,155)

Vegetation Maintenance - Close SR. Summary: pond flag 758 Details: Pond Flag 758: This pond is maintained four times annually: January, April, June and October.  The last maintenance occurred on April 8, 2024.  It is on the maintenance schedule for June.  I will let the contractor know about the service request so they can plan their schedule accordingly.   .

Future Work Scheduled - Close SR. Summary: Information added to existing Work Order Details: The information for this fence repair was added to existing work order 24-179963, and the pond crew will incorporate it into their schedule based on priority. .

Vegetation Maintenance - Close SR. Summary: Your request has been referred internally to another workgroup Details: Work Group referred to: Contact Email: Contact Phone Number: Reason for referral: Service Request # 26-00178681 as a reference.

No Work Planned - No Problem Found - Close SR. Summary: Investigation Response Details: The citizen received a Memorandum via email from Matt Boger, Watershed Protection Manager, and may refer to it for the investigation response. No further action is required at this time.

Vegetation Maintenance - Close SR. Summary: pond flag 202 Details:  In talking with the customer on the phone, determined the pond is actually on Metric Blvd.  This pond is on the list of encampments scheduled to be cleaned up in the next couple of months.  The illegal dumping is likely associated with this encampment activity.  I will follow up with a site visit to the pond to confirm.  In the event that the items are just illegal dumping and not part of an encampment, I will send the contractor to remove the items.  Otherwise, this is on the list for removal by the team that removes the encampments.  .

No Work Planned - No Problem Found - Close SR. Summary: Investigation Details: Cancel Work Order due to Austin Transportation and Public Works Right of Way Jurisdiction. Work Order Not Needed .

Vegetation Maintenance - Close SR. Summary: Buffer 345 Details: Watershed contacted the contractor and asked them to add this to their schedule for June.   .

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: Homeless items left on land that belongs to Parks and Recreation Department according to map. See attachments for confirmation and photos from investigation.   Pond is clear.  .

NOWPFPCS. Summary: Investigations Details: We have investigated the site and sent our documentation to our Homeless Coordinator for further investigation and resolution. Larger camps are resolved quicker than the smaller camps, but our coordinator is aware of this issue and will get to it as soon as possible. If you would like to contact him about an update in the future. This is his contact info. Francisco Andrada 512.974.1205 Francisco.andradajr@austintexas.gov.

Future Work Scheduled - Close SR. Summary: Assets are encamped by two or more individuals. Abundant trash. Details: On June 2, 2026, I inspected the site in response to this CSR after consulting with the citizen who filed the complaint. The citizen stated that the stormwater control measures were being heavily encamped and that there was a lot of trash in the basin. Upon arriving at the site, I witnessed one individual leaving the basin from his encampment area. Another individual was encamped in the opposite side of the gabion wall. Abundant trash was present on both sides of the gabion wall. I will issue an notice of violation to the property owner for trash in the basin. JNB.