Austin 3-1-1

Requests (6,120)

  • Bicycle Issues

    6097 Guadalupe St, Austin

    This curb cause me to get into a terrible bike accident because it got knocked into the bike lane. My pedal caught one of these medal spikes and sent me flying over my handlebars.

    CLOSED #25-00300648

    Referred to Other Department - Close SR. Thank you for bringing this safety matter to our attention. Based off the photos provided, it seems the barrier has been knocked out of place. I have forwarded the matter to Signs and Markings so they can place it in the center of the buffer to correct this issue.

  • Bicycle Issues

    10005 Lakeline Blvd, Austin

    Add safe, all ages and abilities bike infrastructure to the Lakeline Blvd / Parmer Ln crossing. I want to help with a bike bus for my kids school. However, this crossing will keep away multiple kids and parents :(

    CLOSED #25-00299749

    Resident Contacted-Provided Information - Close SR. More information will be provided via email upon confirmation from the Active Transportation team.

  • Bicycle Issues

    6005 Walnut Hills Dr, Austin

    CLOSED #25-00299161

    Evaluated/Addressed Issue - Close SR. Thank you for contacting 311. This portion of Walnut Hills has been identified as a possible Safe Route to School in the future. However, any changes in lane configuration along Walnut Hills will have to be a part of resurfacing due to funding. At this time, Walnut Hills is not up for resurfacing. This concern has been noted with the Active Transportation team so it can be reflected in any future designs. Thanks again!

  • Bicycle Issues

    1014 Manor Rd, Austin

    Cars are using the bike lane on manor at 35 as a vehicle lane

    CLOSED #25-00296898

    Evaluated/Addressed Issue - Close SR. Thank you for contacting 311. This matter is currently being evaluated by Austin Transportation and Public Works (TPW) staff. While a specific solution has not been approved just yet, whatever is installed will seek to prevent vehicles from utilizing the bike lane to queue.

  • Bicycle Issues

    836 W North Loop Blvd, Austin

    Removal of bike lane protection

    CLOSED #25-00294482

    Referred to Other Department - Close SR. Broken off Zicla barriers have been removed. A new request has been made to Signs and Markings for them to reinstall.

  • Bicycle Issues

    Tara Dr & Salt Springs Dr, Austin

    CLOSED #25-00292818

    Evaluated/Addressed Issue - Close SR. Thank you for contacting 311. Prior to the installation of the pedestrian islands along Salt Springs, Transportation and Public Works (TPW) performed turning simulations for vehicles and trailers. Based off the simulations and observations in the field, navigating around the pedestrian islands is possible by reducing speeds.

  • Bicycle Issues

    2574 S Congress Ave, Austin

    Scooters parked or thrown over in the bike lane should be illegal and easily tracked. There should be a designated parking spot for scooters anywhere there is a bike lane nearby. I saw someone crash their bike because they hit a scooter that was turned over in the bike lane. This person was seriously injured and it happens more often than it should.

    CLOSED #25-00292217

    Referred to Other Department - Close SR. Thank you for bringing this serious safety concern to our attention. I have submitted a "Shared Micromobility" request in 311 in order to notify the e-scooter provider contact about this issue. If this persists, I would ask that you submit an additional request under this option in the 311 app.

  • Bicycle Issues

    5211 Duval St, Austin

    CLOSED #25-00287239

    Resident Contacted-Provided Information - Close SR.

  • Bicycle Issues

    1549 E Yager Ln, Austin

    Parking in bike lane at IDEA Parmer Lane during pickup hours.

    CLOSED #25-00285813

    Referred to 311 For Further Review - Close SR. Thank you for contacting 311. I observed the pickup process and saw the issue you described. Yager is up for resurfacing soon, so Transportation and Public Works (TPW) is evaluating what the next best steps would be to ensure parents do not park in the bike lane. Thanks again for your help on this matter.

  • Bicycle Issues

    W 38th St & Guadalupe St, Austin

    CLOSED #25-00285335

    Evaluated/Addressed Issue - Close SR. Left two messages for resident to discuss issue.

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