Requests (3,956)

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 516 Details *Pond Flag 516:  *This pond is maintained four times per year:  March, May, September, November.  It was last maintained in May and is on the schedule for September.  Due to the unusual rainfall we have experienced this summer, the vegetation all over the city has grown more than usual.  Unfortunately, the contractors must stick to their maintenance schedule so that all ponds receive their annual maintenance.   The contractors have been completing their monthly schedule a week or more early so, it is possible that this pond will be maintained at the end of August.  I have let the contractor know that this pond has received a service request so that they can prioritize thier work load accordingly.  .

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: 3 NOVs issued. Working with owner. Request schedule for cleanup. Details On Friday, the 25th of July, I inspected the stormwater control measure (SCM) that is the subject of the complaint. The citizen who issued the complaint did not require a callback. At the time of the inspection, the SCM was in a condition similar to those observed during the 3 previous inspections for this site, all of which resulted in notices of violation for the SCM on the basis of standing water and sediment and vegetation in/at the splitter box and inlet. The SCM is not draining water correctly and there is an indication of blockage in the underdrain piping, overlying sands, and/or the outlet.  On Monday, the 28th of July, I sent an email to the Wildhorse Master Community manager, Mr. Ruben Salinas, indicating that the SCM had not been repaired and that they should prioritize the SCM repair over others due to it being non-functional. I also requested that they submit a schedule for the repair of this SCM, others issued 3rd NOVs, and two issued first NOVs for the community. If the owners do not comply, the site may be moved into our enforcement que. JNB .

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 530 Details *Pond Flag 530:*  This pond is maintained four times per year: March, May, September, November.  It was last maintained on May 17, 2025.   It is on the schedule for maintenance in September.  Due to the unusual amount of rainfall this Spring and Summer, many of our ponds have experienced excessive vegetation growth in a short period of time.  Unfortunately, our contractors must maintain our maintenance schedule for all the ponds.  Currently the contractors are working ahead of schedule, typically completing their monthly schedule a week or more before the end of the month.  They are then starting on the next month's schedule.  As such, we hope they can visit this pond at the end of August.  I will be making them aware of this service request so that they can prioritize their work load accordingly.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 702 Details *Pond Flag 702: *This pond is maintained four times per year and was last maintained in May.  It is on the schedule for maintenance in September.  If the contractor can complete what is on their schedule for July before the end of the month, I have asked them to please visit this pond before they start their August schedule.   I emailed the customer to let them know.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 1503 Details *Pond Flag 1503:* This pond is maintained four times per year and was last maintained in April.  It is on the maintenance schedule for July and should be maintained within the next week.   .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Details Resident's number did not work so could not follow up by phone. This area is managed as a natural space by Watershed Protection Department, we do not have a mowing program here.  Pond areas are maintained for stormwater conveyance by Watershed crew.  For questions about a specific portion of site, please submit another 311 with updated phone contact.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details Forward to Austin Water Utility. Parcel belongs to their department. See photo from investigation. Citizen is requesting for tree limb to be trimmed back. .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that there are leaved and sediment that were released into the pond from storm drains being cleaned. The pond is designed to capture water and debris and filter it out. The leaves and sediment are not a functionality concern for the pond. The Vactor crew will be going back out to clear the outlet apron and sediment from the diverters.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 191 Details *Pond Flag 191: *This pond is maintained six times per year and was last maintained in May.  It is on the schedule this month (July) and should be visited by the contractor before the end of the month.  I will let the contractor know there is a service request for this pond so they can plan their work schedule accordingly.   .

NOWPFPCS. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigations Details This has been added to the mowing list.