Requests (4,152)

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: The Watershed department has confirmed this location is not a mowing site for the department. Please transfer to TPW (PWD Mowing Areas: Active). Please inform them to contact the citizen. See attached photo. .

No Work Planned - No Problem Found - Close SR. Summary: Investigation Details: During investigation it was determined that this is a private property concern. The property owner is responsible for maintenance. The trash and debris are not located on Austin Watershed Department property and are not blocking the flowline of the channel. .

Future Work Scheduled - Close SR. Summary: Investigation Details: During investigation it was determined that the that there is debris in the pond that needs to be removed. Work order 26-219916 has been created and assigned to Open Waterways South.

Vegetation Maintenance - Close SR. Summary: Pond Flag 536 Details: *Pond Flag 536: * This situation has been addressed by our homeless coordinator.  He has requested a quote from one of our contractors who cleans up encampments.  .

NOWPFPCS. Summary: Investigation Details: During investigation it was determined that the back yard fence at 5510 South Hearsey Dr. is missing pickets and is leaning. However, it is unclear if Austin Watershed Protection is responsible for the fencing at this location due to the property of the pond being owned and maintained by Viewpoint at Williamson Creek Limited. Due to the need to verify jurisdiction this information has been sent to the City of Austin's Legal Department and awaiting a response. No action will be taken until the City of Austin's Legal Department has made a decision.

Vegetation Maintenance - Close SR. Summary: Pond Flag 518 Details: *Update May 4, 2026:*  I visited the customer and the pond on April 28, 2026.  Although the customer has a pond adjacent to his house (*Pond Flag 127*), there is also another pond across the street (*Pond Flag 518*).  The customer was referring to the pond across the street.  He had planted some sumac trees along the sidewalk that were mowed by the contractor.  I told him that the contractor follows the map we provide for mowing and probably wasn't aware of the trees.  I told him I would see about getting some plastic guards for the trees and to let the contractor know not to mow them.   I also talked to him about making the pond a Wildflower Meadow Pond if he wanted to help remove the Johnson Grass growing in it.  He was vey interested.

Future Work Scheduled - Close SR. Summary: Investigation Details: Please repair the fence at the pond and remove all the shopping carts and homeless debris in the area. See photos. .

Future Work Scheduled - Close SR. Summary: Investigation Details: This location has been documented by the Watershed department and will be sent to the Homeless strategy office for removal. Thank you. .

Future Work Scheduled - Close SR. Summary: Investigation Details: This location has been reported and documented by the Watershed department. I will request the debris be removed. Thank you. .

Future Work Scheduled - Close SR. Summary: Investigation Details: During investigation it was determined that there is brush and trash that need to be removed from the pond.