Requests (4,099)

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: No current evidence of encampment. Some trash near Congress Details On February 3rd, 2026, I walked the site to determine the cause of the citizen's concern. Within the wet pond, I observed some pockets of light to moderate trash that appeared to be there for some time, but, overall, the pond looked to be in good shape for a stormwater detention wet pond of its size. I did observe some moderate trash at the underpass of a drainage feature; however, while on HEB property, it does not appear to be part of the actual pond boundary. I am issuing an NOV for the trash, however, since it is reasonably described as the inlet to the pond. JNB.

Fence Repaired - Close SR. Class: SR Created By: Log Type: FENCE_REPAIRED Summary: Investigation Details During investigation it was determined that picket was broken due to gate being improperly secured. Gate was resecured and picket will be replaced during next planed pond maintenance period.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Response Details The blinking light on the control panel is the freeze sensor.  This prevents the panel from turning on during freeze conditions.  Once temperatures remain above freezing the light should stop blinking. .

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Trash & debris within Details Separate site visits (2/10 & 2/11) to determine the cause of the complaint.  Communication with Justin Barber (512-844-1668) to discuss exact location of encampment shelter.  It was discovered inside the southernmost corner of the basin.  A Notice of Violation (WO# 26-216781) for excessive trash and debris will be generated and issued to the owner of record.  There were no individuals observed within the encampment.  It looked abandoned.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigations. Details Please transfer this service request to the Parks and Recreation Department as it is within their jurisdiction. A screenshot of the area is attached for reference.

NOWPFPCS. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigations Details We have investigated the site and sent our documentation to our Field Engineering team. They are aware of the site and will add this documentation to their files. Once an engineer reviews this documentation they will contact you for an additional assessment. No work has been planned at this time.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Site visit to compliant WP pond. No further action needed. Details Site visit following up on a report of a dead raccoon around a bench and/or walking trail despite dead animals not being within the purview of typical pond inspections or responses.  I was unable to locate the alleged dead raccoon, so I assume it was either picked up and discarded or it was dragged off by another animal (nature being nature).    This pond has received numerous calls over the past 2-3 years and in every instance there hasn't been a real issue.  The caller(s) of the 311 never requests a callback, so we have been unable to explain/educate as to why something is or isn't an issue.   Also, it's entirely possible that folks living adjacent to this wet pond believe it to be owned and maintained by the City of Austin when, in fact, it is not.  It's privately owned by Northwoods Owners Association Inc. and regularly maintained by Goodwin Management, Inc., so future minor concerns should be directed to them.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details Upon investigation, there was no blockage, obstruction or enough sediment build up to create a work order for the pond to be dredged. (see photos in attachments).

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details Work order number 25-209930 has been previously created to repair the wood on the dock in the pond. (see photos in attachments).

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that there are small trees growing next to the road that need to be removed. Work order 26-215098 has been created and assigned to the Green Infrastructure Crew.