Requests (4,099)

Fence Repaired - Close SR. Class: WORKORDER Created By: Log Type: FENCE_REPAIRED Summary: WPD - Drainage Pond Maintenance Details Crew 4 replaced 8 pickets at this site and fixed a broken 2-in. x 4-in.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 204 Details *Pond Flag 204: * This pond is maintained four times per year and was last maintained in June.  It is on the schedule to be maintained this month, September, and should be completed in less than a week.   I have communicated to the contractor who is responsible for the maintenance letting them know about this service request and I also forwarded the photo that was sent by the customer.  .

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 655 Details *Pond Flag 655.1: * This pond is on our Wildflower Meadow Program which is maintained twice per year by our mowing contractor.  Our wet pond contractor maintains the interior and immediate perimeter of the wet pond three times per year.  The mowing contractor was last out to maintain the pond on 9/17/25. The wet pond contractor was last out at this pond on 6/26/25.  I will communicate with the wet pond contractor to see when they plan to go out to this pond next.     I spoke with the customer on 9/25/25.  He was concerned about the tall vegetation around the perimeter of the pond.  Customer says he enjoys fishing in the pond but the tall vegetation makes it hard.  I explained that the pond is not maintained for aesthetic purposes and is not a park and it is maintained so that it functions as part of our watershed.  However, I told him I would ask the wet pond contractor to remove any invasive species around the pond.  I will update after I speak with the wet pond contractor.  - Juliet Morgan   *Update 9/26/25: * The wet pond contractor said, "We can hit 655 first thing in October, I'll note it down now. We'll look for areas of invasives, woodies, or thatch/brush first to clear out. When it starts getting colder, we should have areas with a lot of thatch so we may able to align priorities on that."  .

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Commercial SCM is compliant. CSR probably relates to adjoining DSD case. Details On 9/23/2025, I visited the commercial stormwater control measure. I found it to be compliant and absent of standing water. Looking at aerial photographs, it appears that an adjoining development has been recently initiated and there are stormwater control aspects present (splitter box, etc.) There is standing water in the basin. The case is Sendero Hills Phase 5 & 6 under Subdivision Plan C8-2019-0166.0B. Please transfer to DSD. .

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 156 Details *Pond Flag 156: * This pond is maintained four times per year and was last maintained on June11, 2025,  It is on the schedule for October, which is in 10 days.  I will have the contractor prioritize this one for early October.   .

Future Work Scheduled - Close SR. Thank you for reporting this issue to City of Austin. This homeless encampment site has been handed over to our Homeless Coordinator Francisco Andrada Jr. who handles the Watershed Protection Department's homeless concerns. Email: francisco.andradajr@austintexas.gov Office: 512-974-1205. With further issues or questions, please call 311.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 98 Details *Pond Flag 98: * This pond is maintained four times per year:  March, June, September and December.  The pond was last maintained June 13, 2025.   This pond will be maintained by the end of the month.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Site visit to compliant ponds. No further action needed. Details Conducted site visit on 9/17/25 to investigate a claim of illegal dumping.  However, even though the basins could currently stand to be mowed, they are both compliant.  There is no visible trash anywhere within the basins.   These basins were cited for excessive vegetation and trash & debris on 11/20/24 (no response) and again on 3/5/25.  They were then cleaned up and released on 6/20/25.  Even though I was never contacted, the issues at that time were addressed. .

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that the channel needs to be cleared of debris and vegetation.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Tree limb is in the 10' PUE Needs AE for tree maintenance. Details Went to location; Contacted citizen; Needs tree maintenance. The location of the fallen tree limb is in the 10' PUE. See attachment. Sent SCR back to dispatch.