Requests 4,177 of 2,018,943 · 2 filters applied

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details Debris and brush are not obstructing creek but high on land which the property belongs to Balcones Country Club.   I left a voicemail for the citizen. .

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 40 Details *Update 2/12/26:*  I left a voice mail message for the customer and also sent this email message:     Good Afternoon Ms. Cohen,  I received your service request (26-00041497) about the cottonwood tree located in the detention pond behind your residence.  Our contractor, Austin Tree Experts, went out to do an evaluation of the tree.  Our in-house arborist and I also went out this morning and looked at the tree.  We are all in agreement that the tree should not be removed.  It is over the City Ordinance limit of 24 inches and can be considered a heritage tree.  This tree is still alive and in good enough health so not to warrant removal at this time.  However we have identified several dead branches that can be removed.  We do not have a date scheduled yet for this work to be done; however, the contractor has been provided your contact information so they will let you know when they plan to be onsite.  They may also need access to your backyard to reach some of the tree limbs, if that is ok?  Please let me know if you have any further questions or concerns. .

Blockage Cleared - Close SR. Class: WORKORDER Created By: Log Type: BLOCKAGE_CLEARED Summary: remove trash from creek Details removed trash from creek.

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Homeless Encampment Coordinator Francisco Andrada  Contact Email: francisco.andradajr@austintexas.gov Contact Phone Number: 512.974.1205 Reason for referral: Homeless tent near Watershed property. Service Request # CSR26-00040415 as a reference.

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: NOV to be issued Details Work Group referred to: PIDS Contact Email:  veronica.garza@austintexas.gov Contact Phone Number:  512-497-9562 Reason for referral: NOV needs to be issued. Service Request # CSR26-00039450 as a reference.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that fence repair is needed at this site. Work order 25-213053 has been created and assigned to Ponds Crew 3.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Blockage Investigation at pond Details I went out to see if the ponds outlet was blocked. There was a lot of brush at the overflow pipe discharge point, along with a lot of cut brush around the pond edge. Will send out a Notice of Violation to the homeowner association. The pond is not yet in the city's maximo system, we have reached out to have it added will send out the notice as soon as the pond is added to maximo.

Referred to Other Agency - Close SR. Class: SR Created By: Log Type: REF_EXTERNAL Summary: Details Request sent to contractor.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: No current evidence of encampment. Some trash near Congress Details On February 3rd, 2026, I walked the site to determine the cause of the citizen's concern. Within the wet pond, I observed some pockets of light to moderate trash that appeared to be there for some time, but, overall, the pond looked to be in good shape for a stormwater detention wet pond of its size. I did observe some moderate trash at the underpass of a drainage feature; however, while on HEB property, it does not appear to be part of the actual pond boundary. I am issuing an NOV for the trash, however, since it is reasonably described as the inlet to the pond. JNB.

Fence Repaired - Close SR. Class: SR Created By: Log Type: FENCE_REPAIRED Summary: Investigation Details During investigation it was determined that picket was broken due to gate being improperly secured. Gate was resecured and picket will be replaced during next planed pond maintenance period.