Requests 4,177 of 2,018,953 · 2 filters applied

Vegetation Maintenance - Close SR. Summary: Pond Flag 1503 Details: P*ond Flag 1503: * This pond has received four service requests between June 30th and July 22nd.  This pond is maintained four times per year: January, April, July and November.  It was last maintained on May 2, 2026 which was a little late for the April schedule.  It is on the schedule for July and should be maintained by the end of the month; however, due to the rain earlier this month there may be a slight delay.   I will continue to inform the contractor about the ongoing service requests.  .

Vegetation Maintenance - Close SR. Summary: Pond Flags 109 and 111 Details: *Pond Flags 109 and 111* are both at the intersection of Eskew and Mauai.  They are both maintained six times per year: March, April, May, July, October and December.  They were both last maintained on May 25, 2026.  They are both on the schedule for July.  The contractor is behind schedule due to the rain earlier this month.  However, they should both be completed by the end of July or shortly thereafter.   .

Vegetation Maintenance - Close SR. Summary: Pond Flag 209 Details: *Pond Flag 209:  *This pond is on the Wildflower Meadow Program and is maintained twice per year: February and August.  However, due the number of recent complaints, it appears that the community living near this pond would like to see it be maintained more frequently.  Starting in October, it will be put back on a regular four times per year schedule: January, April, July, and October.  It is also on the August maintenance schedule for now and will be maintained by the end of the August.  I have notified the contractor of this service request and all the previous associated requests and they will prioritize this pond for the August maintenance. .

Vegetation Maintenance - Close SR. Summary: Pond Flag 559Details: *Pond Flag 559:* I sent the following email to this customer for his previous service request yesterday:Good afternoon Mr. Henry,Thank you for your service request to maintain the pond on Baxter Springs Road. This pond is maintained six times per year: January, April, May, July, October and November. It was last maintained on May 26, 2026 and it is on the schedule for July and should be completed by the end of the month. This month our in-house pond maintenance crews are assisting with the maintenance of this pond and they are very knowledgeable about the maintenance of the ponds. If they see anything above and beyond what needs to be addressed besides the mowing, they will address it. I will also let them know about the vegetation clogging the drainage.Please let me know if you have any further questions or concerns.A picture containing text, clipartAI-generated content may be incorrect. <data:image/png;base64,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.

Vegetation Maintenance - Close SR. Summary: Pond Flag 686 Details: *Pond Flag 686: *This pond is on our Wildflower Meadow Program and, as such, is maintained twice per year: February and August.  Wildflower Meadow ponds are not maintained between March and July to allow the wildflowers to grow, bloom and go to seed.  This pond is on the list for maintenance in August, which is coming up soon.   .

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: Work order number 26-222936 has been created for Austin Watershed Protection Operations Small Jobs North to only clear the drainage ditch located at Ellington Cir and Johnny Morris Rd. The vegetation issue in the Right of Way. Please transfer this service request Street and Bridge Operations Forestry. The citizen was contacted and left with a voicemail with this information. (see photos in attachments).

Vegetation Maintenance - Close SR. Summary: Pond Flag 1571 Details: *Pond Flag 1571:*  This pond is maintained four times per year:  January, May, July and November.  It was last maintained on May 26, 2026.  It is on the schedule to be maintained in July and should be completed by the end of the month.   I sent an email to the customer letting them know. .

Vegetation Maintenance - Close SR. Summary: Pond Flag 1063 Details: *Pond Flag 1063: *This pond is maintained four times per year: January, April, July and November.  It was last maintained on May 4, 2026 (a little late for the April schedule) and it is on the schedule to be completed by the end of July.   .

No Work Planned - No Problem Found - Close SR. Summary: Pond functioning as designed-email to complaintant Details: Hello,   I'm writing to respond to a recent 311 drainage complaint about the Grand Oaks Water Quality Pond, located along South Boggy Creek and Menchaca Road.   The pond is designed to capture and treat the runoff from the Grand Oaks subdivision.  The pond was designed to maintain a permanent pool of stormwater to be treated by vegetation/biological uptake.   https://library.municode.com/tx/austin/codes/environmental_criteria_manual?nodeId=S1WAQUMA_1.6.0DEGUWAQUCO_1.6.6DEGUWEPO   In addition, the pond is designed to detain flood flows from the development for the 2, 10, 25, and 100-year storm events.   Any flows above the permanent pool elevation are discharged through the large concrete outlet structure pipes and a smaller "inverted outlet" pipe, which is what pictured in the 311 drainage complaint.   The water flowing from the outlet structure and inverted outlet pipe was flood volume from recent rain events.  The pond was functioning as designed.   I visited the site on the afternoon of Monday 7/20/26 and found the outlet dry and inverted outlet pipe no longer flowing, which means the pond level has drained down to the permanent pool level.   Attached are the design plans for the pond, indicating the permanent pool level and respective flood storage levels.   I hope that this information is helpful.   I'm happy to answer questions you may have about stormwater ponds.   Best regards,.

Vegetation Maintenance - Close SR. Summary: Pond Flags 529 and 531 Details:  *Pond Flag 529: *This pond is mowed 4x annually: March, May, September and November.  It was last maintained on May 25, 2026 and is on the schedule for September.   *Pond Flag 531*: is on the Wildflower Meadow Program is maintained 2x annually: February and August. .