Requests (2,298)

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigations Details During investigation it was found that this location was previously investigated and sent to Austin Energy because this is their active worksite. Please forward to Austin Energy for further investigation and resolution. See attached photos. If the citizen would like to file a claim with the city here is the information. 512.974.2268  lawclaims@austintexas.gov .

Alleviate Flooding - Close SR. Class: SR Created By: Log Type: ALLEVIATE_FLOOD Summary: Investigation Details Drain has been unclogged. Flooding alleviated. Road is safe to drive now.

Alleviate Flooding - Close SR. Class: SR Created By: Log Type: ALLEVIATE_FLOOD Summary: Investigation Details I unclogged drain. Water has receded and safe to drive this morning.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation there were no issues found but, we sent our documentation to our Field Engineering team. They are aware of the site and will add this documentation to their files. No work has been planned at this time.

No Work Planned - Future Project - Close SR. Class: WORKORDER Created By: Log Type: FUTURE_PROJ Summary: Contacted property owner to set up a site visit Details Contacted property owner to set up a site visit.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigations Details Please follow up this investigation, citizen is stating that there is past flooding. It was also found that there has been multiple past service requests for this issue and there is no infrastructure at this location. See attached photos.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: investigation Details Maximo work order #25-210349 has been created for Field Engineering for assessment regarding localized flooding. Citizen has been contacted.  .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that Watershed does not have any infrastructure behind this location. The flooding is occurring between two private properties and will be a civil issue between neighbors. There is no actions for Watershed to take at this time. See attached photos.

Blockage Cleared - Close SR. Class: SR Created By: Log Type: BLOCKAGE_CLEARED Summary: Investigation Details I reached out to the citizen but haven't gotten a response back. There is past history of multiple work orders to clear pipes inside bar ditch. Pipes were clear of obstruction at time of investigation on 10/3/25.   I will re-open ticket once citizen replies back.  .

No Work Planned - Future Project - Close SR. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigations Details This issue has been addressed and routed multiple times to our Field Engineering team and they are handling the resolution. This is a future project that the resident should be aware of, there is no actions for Watershed to take at this time. .