Requests (4,140)

Could Not Reach Resident - Close SR. left voicemail with callback information, also sent email to resident with application in case they need permit account, offered additional assistance as well.

Contact Resident - No Action Needed - Close SR. Called as requested. Could not offer a fee reduction.

Contact Resident - Went Over Account History - Close SR. spoke with Sharon she wanted to know status of the invoice that they received i advised that the invoice was for the renewal of the permit. she also wants for us to send future invoices via email.

Contact Resident - Went Over Account History - Close SR. spoke to resident and set acct to correct status, also emailed resident, so they can contact me if need be.

Contact Resident - No Action Needed - Close SR. Received service request 25-00329209. Sent email response to expired notice letter that was mailed to account holder explaining the situation.

Could Not Reach Resident - Close SR. Left voicemail and sent email explaining payment options.

Contact Resident - Went Over Account History - Close SR. spoke with Mary, she will be coming in on Thursday to make the payment.

Contact Resident - Went Over Account History - Close SR. resident called me directly and worked with them to make payment online.

Contact Resident - No Action Needed - Close SR. Emailed information about current account and explained the current fees need to be paid to keep the permit active, and soon the renewal fee too. They do not need to reapply.