Requests (4,140)

Contact Resident - No Action Needed - Close SR. spoke to resident and they advised that they paid the invoice prior to callback.

Could Not Reach Resident - Close SR. left a message for Olivia for a return call back.

Contact Resident - No Action Needed - Close SR. Emailed outstanding invoices and provided payment instructions.

Contact Resident - No Action Needed - Close SR. Received service request 25-00623032 inquiring if permit is cancelled does she need to make payment for renewal. Attempted phone call with no answer on call back. Left a voice mail explaining that renewal fee does not need to be paid if cancelling permit.

Contact Resident - Went Over Account History - Close SR. spoke to resident and corrected errors on account.

Contact Resident - Went Over Account History - Close SR. spoke with Marc as he wanted to set up auto pay advised that we don't have that service.

Contact Resident - No Action Needed - Close SR. Spoke with caller and confirmed her payment went through and what the letter she received was about.

Emailed Documents - Close SR. Received service request 25-00325349 requesting copy of permit. Sent copy via email.

Contact Resident - Went Over Account History - Close SR. spoke to resident and explained acct history and gave available options.

Contact Resident - No Action Needed - Close SR. Emailed asking for information to change address. Normally we would cancel existing account and create a new one, but since t his permit account has never been activated, I can change it.