Requests (4,140)

Contact Resident - Went Over Account History - Close SR. spoke with Mary in regards to the permit, she asked for the link to make the payment online.

Referred to 311 For Further Review - Close SR. Spoke to Brian and explained we need a cancellation in writing to process. Please do not send us phone calls about canceling. Please refer people to the web form at https://austintexas.jotform.com/team/alarm-administration/alarm-permit-cancellation, email us, or write on a physical invoice "Cancel" and mail it back to us.

Could Not Reach Resident - Close SR. Left a voicemail and sent email about permit requirements, account information, and payment instructions.

Contact Resident - No Action Needed - Close SR. Emailed account information and payment instructions.

Contact Resident - No Action Needed - Close SR. advised resident, that they paid in May and are fully paid up and active.

Contact Resident - Went Over Account History - Close SR. spoke with Gary and he is wanting to apply for an alarm permit, sent him the application.

Contact Resident - No Action Needed - Close SR. Sent email as requested asking for proof of payment documents so research can be done.

Contact Resident - No Action Needed - Close SR. Spoke to Gayatri and explained payment options, then emailed instructions.

Contact Resident - Went Over Account History - Close SR. spoke to resident and explained account history/balance, also sent email with my contact information and a link to the alarm ordinance.