Requests (4,140)

Contact Resident - Went Over Account History - Close SR. spoke with Alim and he made his permit pymnt on Monday 9-15-2025 reduced the NPR was not aware of the permit requirement.

Contact Resident - Went Over Account History - Close SR. cancelled duplicate account and sent copy of existing permit account.

Could Not Reach Resident - Close SR. left a message for Monica for a return call back.

Referred Caller to Law Department - Close SR. Received service request 25-00321752 about having trouble making an online payment. Sent email with instructions on making the payment and also phone number for legal since this account has been sent to collections.

Contact Resident - No Action Needed - Close SR. Spoke to Myra, there are two accounts because the account at old address needs to be cancelled. Provided instructions for how to cancel and confirmed the billing schedule.

Contact Resident - Went Over Account History - Close SR. spoke to resident and sent email they can reply to requesting cancellation, received while on call and cancelled shortly after.

Contact Resident - Went Over Account History - Close SR. spoke with Ruth Ellen, she will be making the payment online.

Contact Resident - Went Over Account History - Close SR. Called as requested and gave instructions on how to make online payment.

Could Not Reach Resident - Close SR. Left a voicemail and sent email about what invoice and permits are for and permit fee structure.

Emailed Documents - Close SR. sent email to resident letting them know that the invoice they received is just the permit fee, and that a permit is needed for certain alarm equipment, will continue to work with them.