Requests (4,140)

Contact Resident - Went Over Account History - Close SR. waived late fee.

Could Not Reach Resident - Close SR. left a message for Cindy for a return call back.

Contact Resident - No Action Needed - Close SR. Emailed account information.

Emailed Documents - Close SR. sent email to resident explaining the invoice they received is a permit fee, the types of alarms that need a permit, and offered to cancel if they do not need a permit.

Contact Resident - Went Over Account History - Close SR. spoke to resident and confirmed permit is paid, gave them updated expiration date.

Contact Resident - Went Over Account History - Close SR. Called as requested advised that account had already been cancelled. Will need to refund the permit fee paid on 09/20/25.

Could Not Reach Resident - Close SR. maiil box is full could not leave a message.

Contact Resident - No Action Needed - Close SR. Called as requested. Explained that as long as he has an active alarm system that a permit must be maintained.

Contact Resident - No Action Needed - Close SR. Spoke to Billie J and explained alarm administration was part of APD, we are currently part of DSD or Development Services, and in about a week with new fiscal year we will move back to APD.