Reports (2,060)

No Action Needed - Close SR. Class: SR Created By: Log Type: NO_ACTION Summary: Investigation Details This is a duplicate request for the same issue at this location. See service request #24-00052961. No further action is needed. This service request is now closed.

No Action Needed - Private Flooding Issue - Close SR. Class: SR Created By: Log Type: NO_ACTION_PRVT Summary: Investigation Details I informed the property owner that his concern is located on private property. No further action needed from Watershed Protection. This service request is now closed.

No Action Needed - Close SR. Class: SR Created By: Log Type: NO_ACTION Summary: Investigation Details I called the citizen and left a voicemail and made a site visit on 2/29/24 but never got a response back. No work is planned for Watershed at this time.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details Please transfer this Service request to Austin's Development Services Department. I believe that the white home next door at 4116 E. 12th St. is still under construction. They have built part of the home and fencing over a drainage easement and is causing flooding to the neighbor at 4114 E. 12th St. I have attached a screenshot of the homes and drainage easement, videos of flooding, and photos of the site.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details Work order #24-175910 has been created engineering group for evaluation. The citizen contacted on site.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: This is a Public Works sidewalk issue, please reroute to them. Details DetailsNew sidewalk grade change is causing water to poolFlex NotesWhat date did the flooding occur?02/10/2024 12:00:00 AMWhere did the flooding occur?StreetDescribe the problem in detail.New sidewalk. Grade change from old to new is causing siewalk to pool waterWould you like a callback from Watershed Protection regarding this issue?YesWhat is your preferred language for callback?EnglishMobile Apps Reporter Informationapp=;app_ver=6.4.10;os=ios;os_ver=16.7.4;model=iPhone 8 Plus;model_id=;device_id=974ba9a9-0e14-4545-97f0-be2e4477f23d;registered=2023-10-30T15:35:21Closest intersection5160379SR SLA (Due) Date/Time03/13/2024 09:13:23 PMSpot Reference Id1350a445-853a-49ce-9661-ec5c84a5597aAttachmentsu3k0r6gwlzovbjm0zcot.jpgThis is a Public Works sidewalk issue, please reroute to them.

Blockage Cleared - Close SR. Class: SR Created By: Log Type: BLOCKAGE_CLEARED Summary: Details Marco was dispatched to this sr, he cleaned storm inlet and pipe.

No Work Planned - Future Project - Close SR. Class: SR Created By: Log Type: FUTURE_PROJ Summary: VCP Details Update: I have spoken with the crew lead, and they plan to start work at this location week of 02/26/24. I have spoken with the citizen. I will be closing this service ticket, if you have questions, please call me at 737-291-3134- Josh Solis @ Watershed department.

Flooding Event Documented - Close SR. Class: SR Created By: Log Type: DOCUMENTFLOODING Summary: Investigation Details Flooding has been documented on Maximo. I'm forwarding to pipe crews for blocked corrugated pipe blocking water in front of mobile home park. Please open up pipe so water can flow down towards creek. Thank you. See photo on attachment.

Flooding Event Documented - Close SR. Class: WORKORDER Created By: Log Type: DOCUMENTFLOODING Summary: Investigation Details Maximo work order #24-175678 has been created for engineering staff for evaluation. Street flooding at the intersection provided every time it rains. The citizen has been contacted. I left a voicemail.