Requests (3,825)

Vegetation Maintenance - Close SR. Class: SRCreated By: Log Type: VEG_MAINTENANCESummary: Pond Flag 1577Details*Maximo Asset # 12132629:*I spoke with this customer two months ago and, at the time, it had not been added to our Vegetation Control Program. Watershed staff had some meetings to determine if the ponds would be the responsibility of the Home Owner's Association or Watershed. The pond is located on private property. At this time, I am not certain what the outcome of the meetings about the pond were. I have requested guidance on how to proceed. Will update after I receive guidance.*Update October 30, 2024*: This pond was added to our Vegetation Control Program and is now called Pond Flag 1577. It will be maintained four times per year. The contractor will be out to maintain it within the next week or two.

Referred to 311 For Further Review - Close SR. Class: SRCreated By: Log Type: CSR_FEEDBACKSummary: please reroute to PARDDetails_Details_Caller concerned about the pond draining at an alarming rate there are living creatures in the pond _Flex Notes_*What kind of pond are you reporting?*City-Owned*What type of issue are you reporting?*Other*If other, please describe.*Pond water is dangerously low noticed it about 2 weeks ago*Is your concern related to homelessness activity?*No*Further describe the location of the issue.*Caller concerned about the pond draining at an alarming rate there are living creatures in the pond*Would you like a callback from Watershed Protection regarding this issue?*No*Closest intersection*5157153*SR SLA (Due) Date/Time*03/03/2025 04:37:53 PM??10/29/2024 Inspection (Colin Barth) found pond level to be abnormally low. Pond in question is not watershed/storm water pond but a decorative pond under PARDS control. Will refer back to dispatcher for referral to PARD for inspection. Called citizen to provide an update.

Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: Homeless activity has resulted in trash in the SCM.DetailsAn inspection of the stormwater control measure (SCM), a privately maintained pond, was performed on 10/22/23. Homeless activity has resulted in trash in the SCM. A notice of violation will be issued to the landowner to remove the trash, secure the fence (currently the gate is unlocked), and cut vegetation (unrelated to homeless activity).

Vegetation Maintenance - Close SR. Class: SRCreated By: Log Type: VEG_MAINTENANCESummary: Pond Flag 470Details*Pond Flag 470:*This pond is maintained four times per year. It was last maintained June 12, 2024. It was on the schedule for September but the contractor has been behind schedule. A second contractor has been hired to help with the work load and they have just started this month. Watershed expects the contractors to catch up with the schedule by November 1st. I called the customer to let them know it was on the schedule and that the contractor was notified there was a service request so they can prioritize their workload accordingly.

Referred to Internal Workgroup - Close SR. Class: SRCreated By: Log Type: REF_INTERNALSummary: Your request has been referred internally to another workgroupDetailsWork Group referred to: Contact Email: Contact Phone Number: Reason for referral: Service Request # CSR24-00379859 as a reference.

Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: InvestigationDetails*10/17/2024* - I am unable to contact the citizen who made the complaint because no contact information was supplied with this 311.

Vegetation Maintenance - Close SR. Class: SRCreated By: Log Type: VEG_MAINTENANCESummary: Pond Flag 287Details*Pond Flag 287:*This pond is maintained four times annually and was last maintained on June 22, 2024. It is on the schedule for October and should be maintained before the end of the month. I have asked the contractor to prioritize this pond in their schedule.

No Work Planned - No Problem Found - Close SR. Class: SRCreated By: Log Type: NO_PROBLEMFOUNDSummary: CSR JK 10/18/24DetailsNo water or ducks found at dove springs pond. No smell either.

Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: InvestigationDetails*10/15/2024 *- I called the citizen and also knocked on the door at 2708 E. 13th St. I never received a return call, nor did anyone answer the door when I knocked. I could not locate any discarded safe in the SCM. There is an existing Notice of Violation for asset's #1204067 and #1204068 that is located directly behind the citizen's address. The work order for the existing NOVs is #24-179804 and #24-179895. See those WO #'s for updates. This service request is now closed.****Important***All maintenance repairs andreplacements must be completed per your site plan.**Don't hesitate to contact Aldric Jones Sr. at (512) 954-5401 oraldric.jones@austintexas.gov for information and assistance in complying withthese requirements.Technical manuals can be viewed on the City of AustinWebsite atwww.austintexas.gov/development .*.

No Work Planned - No Problem Found - Close SR. Class: SRCreated By: Log Type: NO_PROBLEMFOUNDSummary: 10/15/2024 CSR InspectionDetails10/15/2024 CSR Inspection (Colin Barth)Inspection of pond and associated drainage area found no evidence of standing water conditions. Pond is in good condition and operating as designed. Left messages for citizen to provide status update. CSR will be resolved.