Requests (1,745)

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details Upon investigation, the address 3620 Quiette Dr is out of district and in the Austin 2 Mile ETJ. This area is in Travis County Boundaries. Please transfer this service request to Travis County. A photo is provided highlighting the jurisdiction in the attachments.

No Work Planned - Future Project - Close SR. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigations Details We have investigated the site and sent our documentation to our Field Engineering team. They are aware of the site and will add this documentation to their files. Once an engineer reviews this documentation they will contact you for an additional assessment. No work has been planned at this time.

Referred to Internal Workgroup - Close SR. This Service Request experienced technical error due to an outage of Austin Watershed Protection's work order management system and must be closed. A new Service Request has been created for this concern, with a reference number of 25-00387912. An investigator will respond within 5 business days. We apologize for any inconvenience this may have caused.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that the erosion is occurring on a landscaping walkway within private property. There are no actions for Watershed to take at this time. See attached photos.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that the erosion occurring is very minimal and there is no risk of property damage. The bank seems to be stabilized by tree roots and bedrock. Watershed will continue to monitor the area but there are no actions for Watershed to take at this time. See attached photos.

No Work Planned - Future Project - Close SR. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigation Details Watershed Protection has received your service request and the information you have provided has been reviewed by an investigator.  The current erosion has been documented but does not reach a level that necessitates current action however our department will continue to monitor the situation as it changes.   Thank you for providing the Watershed Protection Department with valuable information about the condition of our Waterway.   .

Private Property Issue - Close SR. Class: SR Created By: Log Type: NO_WORK_PVT_POND Summary: Visited this location today. Maintenance on the flood detention pond was in progress. Details The pond was having maintenance performed on it when I was there. The property owner may have some concerns in the PUE on her property. I shared with her information on who to contact to address those concerns. See attachment for the photos taken today of maintenance being performed.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation in was found that the erosion is occurring between neighboring properties and not from the creek channel. Watershed does not have jurisdiction on private property so this is going to be a civil issue between neighbors. There are no actions for Watershed to take at this time. See attached photos.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details During investigation it was determined that the area of concern for the customer is the Austin Water meter. See attached photos. This needs to be sent to Austin Water for further investigation.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigations Details During investigation it was found that the granite and soil are coming from landscaping  within a private property. This is not apart of Watershed's infrastructure, please forward to code enforcement for further investigation. See attached photos.