Requests (4,033)

Referred to Internal Workgroup - Close SR. Summary: Your request has been referred internally to another workgroup Details: Work Group referred to: Spills Contact Email: Contact Phone Number: 512-974-2550 Reason for referral: Service Request # 26-00104528 as a reference.

Future Work Scheduled - Close SR. Summary: Investigation Details: During investigation it was determined that there are branched dumped into the pond that need to be removed.

Future Work Scheduled - Close SR. Summary: Site visit. Flooding no longer an issue but trash and debris remain. Details: Inspection completed by B. Jackson in response to a 311 regarding the Wet Pond overtopping during the most recent rain event.  This issue has been raised before and it's been previously determined that the stormwater control was built according to plan.  It is also within the floodplain.  It is apparent this WP receives routine maintenance.  Overall, it looks good.  However, there is a decent amount of debris (organic and trash) that accumulated and remained after the water receded.  There is some debris within the large splitter box but not as much as one would expect to see.      In lieu of generating a Notice of Violation, and since an open line of communication has been established over the last few years, I am contacting the Owner (ACC) and the Property Manager (Red Leaf Property Management) to discuss the need for immediate debris removal.  I will be calling the concerned citizen once I've made contact.   Also, the Watershed-approved Wet Pond educational signage has been erected along the north side of the pond.

Vegetation Maintenance - Close SR. Summary: Pond Flag 7198 Details: *Update 4/7/26:*  Pond Maintenance said they would be out within the next week to replace the fence pickets. .

Future Work Scheduled - Close SR. Summary: Investigations Details: Please go out to repair fence access gate. See attached photos. .

Future Work Scheduled - Close SR. Summary: Investigation Details: During investigation it was determined that this is a sedimentation pond that is holding water.

Referred to 311 For Further Review - Close SR. Summary: Investigations Details: During investigation it was found that this location is maintained by Parks and Recreation. Please forward to Parks and Recreation for further investigation. See attached photos.

Vegetation Maintenance - Close SR. Summary: Pond Flag 704 Details: *Pond Flag 704:*  This pond is mowed four times annually and was last mowed on January 29, 2026.  It is on the schedule to be mowed again in April.  The wood fences along the pond are owned by the residents.  The chain link fence that surrounds the remainder of the pond is owned by the City.  The residents are responsible for their own fences.   When I called the customer today 3/30/26-- he asked for someone who could speak Spanish.  I asked Rafael Herrera to speak with him.  Rafael said that he would go and investigate and speak with the customer.  .

Fence Repaired - Close SR. Summary: Investigation Details: Went to site, closed and locked gate to pond at the location of 5702 Apple Orchard Ln.

NOWPFPCS. Summary: Investigation Details: During investigation contacted Ponds Crew 3 Supervisor Alfred Vallejo. He has been in contact with the fencing contractor and has attempted to make contact with the citizen for updates.