Requests (1,974,534)

Referred to 311 For Further Review - Close SR. Summary: Routed to 3-1-1 for reassignment. Details: Thank you for your request. Street and Bridge Operations has forwarded this request back to 3-1-1 for the appropriate department assignment. Please forward to Austin Water. Street and Bridge Utility Excavation Repair ticket UER26-2348664-145942 has been created on 3/18/26 and is under 90-day Austin Water warranty. Please contact Austin Water at 512-972-1000 for any temporary repairs. For questions or project updates after 90 days, please contact Street and Bridge at (512) 974-8777.

Contact Made - Close SR. Job#35246 - - Dispatching APO - Made Contact.

No Problem Found - Close SR. Summary: Duplicate Request Details: Thank you for your request. Street and Bridge Operations confirmed that this is a duplicate request to Customer Service Request 26-00138672 and are responding under Work Order 26-210150.

Referred to 311 For Further Review - Close SR. Summary: Routed to 3-1-1 for reassignment. Details: Thank you for your request. Street and Bridge Operations forwarded this request back to 3-1-1 for the appropriate department assignment. Please send to Austin Financial Services to investigate Texas Gas work under permit 2026-052021 EX.

Contacted - Provided Information - Close SR. Spoke with the customer and walked him through the website to talk to BTCS to get that activated.

Unable to Make Contact - Close SR. Job#35243 - - Dispatching to APO - Unable to Make Contact.

Issue Has Been Resolved - Close SR. Monitored intersections through live graphics and historical timing values, and verified that detection was working at the intersection. The traffic signal is working correctly and according to plan. We will keep monitoring signal operations. Thanks.

No Problem Found - Close SR. Summary: Duplicate Details: This CSR has been tied to WO#26-210276 due to it being a duplicate request .

Assign to Work Mgmt.

Attempt Contact - Left Message - Close SR. Left voicemail informing the caller that if the cat was abandoned by a previous dorm resident, and if they are the landlord or part of dorm management, they can contact 311 and request to be connected to Animal Protection or non-emergency APD. I reiterated that the dorm address must be located within Travis County to receive assistance. If the address is outside of Travis County, I advised the caller to contact their local animal services or police department within their jurisdiction. If this is a community cat living around the dorms and the address is within Travis County, the caller may bring the cat in for our Spay neuter release intake, Monday through Friday from 11:00 AM to 4:00 PM, at 7201 Levander Loop. The cat must be in a carrier or SNR trap, and the caller must present a valid ID.