Austin 3-1-1

Requests (1,956,916)

  • Traffic Signal - Maintenance

    E Parmer Ln & E Yager Ln, Austin

    CLOSED #26-00092272

    Issue Has Been Resolved - Close SR. The City has recently added emergency vehicle preemption at this intersection to help first responders get to emergencies more quickly and safely. After an emergency vehicle passes through, the traffic signal may take a few minutes to return to its normal timing, which could cause a delay for some drivers. We understand this may be an inconvenience at times, but it helps ensure emergency crews can respond as quickly as possible. The City will continue to monitor the intersection and look for ways to reduce delays while keeping emergency response a top priority.

  • Tree and Environmental Complaint

    5336 Agatha Cir, Austin

    Trees contacting or growing near power lines can cause electrical hazards, potentially leading to sparks or fires. Ensuring trees are well-maintained and do not interfere with utility lines helps prevent these risks and protects your home. Never attempt to prune tree limbs near energized electrical lines. Contact 311, Austin Energy or appropriate electrical company to request maintenance.

    CLOSED #26-00092237

    Referred to 311 For Further Review. Please forward this complaint to Austin Energy for additional help.

  • Debris in Street

    10432 Dahlgreen Ave, Austin

    Precious ticket was closed without an update. This fallen light pole is causing a safety issue. I have witnessed children touching and hitting the sharp metal at the base of the pole and the shattered glass on the solar panel. Please update on what the City of Austin is doing to handle the fallen light installed as part of the City’s Safe Routes to School initiative. The base of the light is on city property between the street and sidewalk. Thank you!

    CLOSED #26-00092233

    Referred to 311 For Further Review - Close SR. Summary: Routed to 3-1-1 for reassignment Details: Thank you for your request. Street and Bridge Operations has forwarded this request back to 3-1-1 for the appropriate department assignment. Please forward to Austin Energy to see if this type of broken light is something they handle.

  • Parking Violation Enforcement

    2709 E 5th St, Austin

    Parking

    CLOSED #26-00092224

    Referred to 311 for Further Review- Close SR. Refer to APD for idling vehicles.

  • Injured / Sick Animal

    9070 Research Blvd Svrd SB, Austin

    CLOSED #26-00092207

    Unable to Make Contact - Close SR. Job#31463 - - left caller 2 VM and referred to bring to AAS - left caller 2 VM and referred to bring to AAS - Unable to Make Contact - Left Voicemail.

  • Debris in Street

    9074 S Mopac Expy SB, Austin

    Debris

    CLOSED #26-00092203

    Referred to 311 For Further Review - Close SR. Summary: Routed to 3-1-1 for reassignment Details: Thank you for your request. Street and Bridge Operations has forwarded this request back to 3-1-1 for the appropriate department assignment. Please forward to Texas Department of Transportation.

  • Injured / Sick Animal

    Norwood Hill Rd & Medford Dr, Austin

    CLOSED #26-00092136

    Duplicate Request - Close SR. Job#31453 - - - Duplicate of #31461 - Duplicate.

  • Traffic Signal - Maintenance

    Emerald Forest Dr & W William Cannon Dr, Austin

    CLOSED #26-00092127

    Issue Has Been Resolved - Close SR. The City has recently added emergency vehicle preemption at this intersection to help first responders get to emergencies more quickly and safely. After an emergency vehicle passes through, the traffic signal may take a few minutes to return to its normal timing, which could cause a delay for some drivers. We understand this may be an inconvenience at times, but it helps ensure emergency crews can respond as quickly as possible. The City will continue to monitor the intersection and look for ways to reduce delays while keeping emergency response a top priority.

  • Injured / Sick Animal

    1911 Santa Clara St, Austin

    CLOSED #26-00092120

    Contact Made - Close SR. Job#31452 - - - Made Contact - Delivered.

  • Traffic Signal - Maintenance

    W William Cannon Dr & Cooper Ln, Austin

    CLOSED #26-00092115

    Issue Has Been Resolved - Close SR. The City has recently added emergency vehicle preemption at this intersection to help first responders get to emergencies more quickly and safely. After an emergency vehicle passes through, the traffic signal may take a few minutes to return to its normal timing, which could cause a delay for some drivers. We understand this may be an inconvenience at times, but it helps ensure emergency crews can respond as quickly as possible. The City will continue to monitor the intersection and look for ways to reduce delays while keeping emergency response a top priority.

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