Requests (4,578)

Referred to 311 For Further Review - Close SR. Class: SRCreated By: Log Type: CSR_FEEDBACKSummary: Investigations.DetailsThe water is coming out of a water meter valve, please transfer to Austin Water Utility for a possible broken water line. Photos are attached.

Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: InvestigationDetailsWork order number24-192890 has been created for the field crews to clean the inlet on Matamoros St. (See photo in attachment).

Referred to Austin Water - Close SR. Class: SRCreated By: Log Type: REF_AWSummary: DetailsDarrick Johnson and Lamont Jones both spoke with customer and explained to him that he was directed to the wrong department, his issue was a busted waterline. Darrick Johnson explained in detail to customer to call 311 and make another complaint about his damaged sprinkler system that he says was compromised by the crew that was working on a sewer issue.

Referred to 311 For Further Review - Close SR. Class: SRCreated By: Log Type: CSR_FEEDBACKSummary: Investigations.DetailsPlease transfer to Austin Water Utility for a possible broken water line.Not a watershed issue. Photo is attached.

Referred to 311 For Further Review - Close SR. Class: SRCreated By: Log Type: CSR_FEEDBACKSummary: Investigations.DetailsPlease transfer to Austin Water Utility for a possible broken water line. Photo is attached.

Referred to Austin Water - Close SR. Class: SRCreated By: Log Type: REF_AWSummary: InvestigationDetails311 was called and the service request was rerouted to Austin Water Utility. This is not a Watershed issue; the problem was a leaking water line.

No Work Planned - Future Project - Close SR. Class: SRCreated By: Log Type: FUTURE_PROJSummary: Investigations.DetailsThis is a well known issue, engineering is aware of it, future project.

Blockage Cleared - Close SR. Class: SRCreated By: Log Type: BLOCKAGE_CLEAREDSummary: blockage clearedDetailsLamont removed the tridyke that was causing the water from flowing.

Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: InvestigationsDetailsWork Order #24-190868 created so vactor crew can remove tri-dike and clear blockage.