Requests (4,724)

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details forward to Austin water utility for water line break. see photo on attachment from watershed investigation.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details work order #25-203167 has been created for field engineering regarding localized flooding in the area. citizen has been contacted. .

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details Maximo work order #25-203067 has been created to clean the 4 inlets at the intersection provided. Citizen was contacted.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details Maximo work order #25-203137 has been created for Field Engineering regarding street flooding. Citizen has been contacted. .

Flooding Event Documented - Close SR. Class: SR Created By: Log Type: DOCUMENTFLOODING Summary: Flooding Documented Details Additional data from resident: "Flood waters entered the home from the side yard where no water was draining to the street." Resident indicated 2" of water in the home and 6" in the yard. .

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: engineering Contact Email:  Contact Phone Number:  Reason for referral: Flooding  Service Request # CSR25-00228617 as a reference.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details Work order numbers 25-202825 and 25-202826 have been created for Watershed Protections Field Engineer crew and Vactor crew. For future assessment at 1002 Vargas Rd and to clear the storm drain inlet located at 906 Vargas Rd.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details Upon investigation, Watershed utilities in the area are not obstructed or blocked that would be causing the flood. There was no site of flooding while on site. There was debris in areas that are Parks and Recreation Department land. Photos and screenshots from the investigation are provided showing Watershed utilities and the creek channel being clear, Parks and Recreation areas and the area where there was debris. Please transfer this service request to the Parks and Recreation Department. (see photos in attachments).

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details Work ticket created and complete. .

No Action Needed - Private Flooding Issue - Close SR. Class: SR Created By: Log Type: NO_ACTION_PRVT Summary: Inspection / Investigation Details *07/07/2025* - I inspected the wet pond and found excessive debris build-up on the fencing at the outlet and atop the berm. I am currently working with the property owner and management to perform the necessary maintenance requirements to bring the pond into compliance. The outlet piping under the culvert is clear, and no issue at this time. This service request is now closed; however, my work with the property owner and management continues. .