Requests (14,150)

Contacted - Provided Information - Close SR. I reached out to a caller and directed them thru to the Building and Trade contractor services team to get updated online.

Contacted - Provided Information - Close SR. I reached out to the caller and was able to get them connected to the Building and Trade contractir services team to further discuss the concerns with the permit.

Contacted - Provided Information - Close SR. I reached out to the caller and explained and went over building code details. The caller stated she already made an appointment with Residential Plan review and I educated her on chat so there was no further information to be shared.

Contacted - Provided Information - Close SR. I reached out to the caller, and he stated he was able to make an appointment with the Commercial Plan Review team already but he missed it. I walked the customer thru to the austintexas.gov website to get connected thru to the chat feature to get his questions answered.

Referred to 311 For Further Review - Close SR. This has reached this department in error. Zoning is controlled by the planning department. Please review and resubmit.