Requests (13,789)

Contacted - Provided Information - Close SR. I called the customer and stated she was able to upload documents. However, she is having trouble understanding the process, and the coordinator is not being responsive. I provided the front desk number to request an appointment with the commercial review to ask general questions about the process.

Contacted - Provided Information - Close SR. I called the customer and walked him through the steps to assign the BP's for demo and new construction.

Contacted - Email Sent - Close SR. I called the customer, and it went straight to a message stating the VM was not set up. I emailed the customer the contact information for the cashier's office and the BTCS team.

Contacted - Provided Information - Close SR. I called the customer and informed him that the EP appears to be Active.

Contacted - Left Message - Close SR. I called the customer and left a VM providing the contact information for the Flood Plain team. I also emailed them the contact information.

Contacted - Provided Information - Close SR. I called the customer and walked him through the steps to assign the BP and EP. I also provided the contact number to the cashier's office and the BTCS team.

Contacted - Provided Information - Close SR. I called the customer and emailed her the contact information for the BTCS team.

Contacted - Provided Information - Close SR. I called the customer and walked him through the steps to assign the PP.

Contacted - Provided Information - Close SR. I called the customer, and he stated he has called and emailed the ROW division and has not had a response. While I was on the phone with the customer, I suggested he try the chat feature in the portal since it's the only work group that is open. He stated he would.

Contacted - Provided Information - Close SR. I called the customer and assisted her in finding the LOA- I suggested she speak with BTCS before submitting any forms.