Requests (13,894)

Contacted - Provided Information - Close SR. Custoer stated that the issue was resolved.

Contacted - Provided Information - Close SR. Spoke with customer about what he needed provided information on Resi intake.

Contacted - Left Message - Close SR. Called Customer and Left Voicemail. I submitted an IT ticket for him to get this resolved. INC0504020.

Contacted - Left Message - Close SR. Left VM for customer requesting more information on what he is needing from us. Left Code Conect number for call back.

Contacted - Provided Information - Close SR. Spoke with customer, her issue was resolved.

Contacted - Left Message - Close SR. Left voicemail to get what questions customer had about something on his portal. Provided Code Connect main line for call back.

Contacted - Provided Information - Close SR. Spoke with the customer and let her know that she could email or call him, there was no way for me to schedule an appointment with him for her. She had his contact information and I sent him a teams message to see if he could contact her back.

Contacted - Provided Information - Close SR. Spoke with customer and gave information on Inspections team to recover PIN as well as let her know that the PIN would have come in an email.

Contacted - Provided Information - Close SR. Spoke with customer and provided resources for BTCS.

Contacted - Provided Information - Close SR. I spoke with the customer and advised them of the EP and DS. Customer is in contact with Matthew Hernandez ROW ATD for DS. The customer is in contact with Tonya with BTCS for EP.