Requests 17,153 of 2,018,949 · 1 filter applied

Referred to 311 For Further Review - Close SR. For issues related to alarms please refer to the Alarm Administration service request.

Contacted - Provided Information - Close SR. I spoke to the customer the property is not currently historic landmark designated at this time. The customer may want to have the property designated in the future. He wants to know if changed the roof from shingle to metal would that disqualify the property. I gave him the name of the community liaison for historic commission to help him determine if he wanted to indeed go through the process before making a decision on the roof.

Referred to 311 For Further Review - Close SR. For issues regarding food permits, please refer to Austin Public Health.

Contacted - Provided Information - Close SR. I contacted the customer and informed him that the permit is in the Queue. Once it goes into pending, then he can assign and pay for the permit.

Contacted - Provided Information - Close SR. I contacted the customer and directed her to the chat feature in the portal to request assistance from the BTCS team.

Contacted - Provided Information - Close SR. I contacted the customer and directed him to chat with the BTCS team to request information on the irrigation contractor registration.

Contacted - Left Message - Close SR. I called the customer, but there was no response. I left a voicemail advising them to call us back at 512-978-4000.

Contacted - Left Message - Close SR. I called the customer, but there was no response. I left a voicemail advising them to contact Austin Public Health and provided the number on their website.

Contacted - Left Message - Close SR. A VM was left directing Mary to the Work Exempt from Building Permits and Building and Trade Contractor Services pages for further assistance.

Contacted - Provided Information - Close SR. Kate wanted to know if a property had to obtain a permit for roof work that a neighbor is doing and if it were obtained. Kate was directed to the AB+C portal for a permit search and also walked through the Work Exempt from Permit page for information.