Requests (13,789)

Contacted - Provided Information - Close SR. I called the customer, and they were able to schedule the inspection for Monday.

Contacted - Provided Information - Close SR. I submitted an AB+ C portal support trouble ticket INC0504990; I called and emailed the customer (no response when I called him) informing them of the timeframe and the next steps to look out for.

Contacted - Provided Information - Close SR. I reached out to the caller and informed the caller that he would have to contact Austin Energy to verify address and service. I then explained he would need to get an ESPA form signed and approved and then apply for an Electrical permit. I gave information on how to connect with the Building and Trade Contractor Services team via chat and appointment.

Contacted - Provided Information - Close SR. I reached out to the caller and he explained how he was able to go to the Inspections website and find a phone number for the Supervisor already so no further action was needed.

Contacted - Provided Information - Close SR. I submitted an AB+ C portal support trouble ticket INC0504987; I called the customer informing them of the timeframe and the next steps to look out for.

Contacted - Provided Information - Close SR. I submitted an AB+ C portal support trouble ticket INC0504977; I called the customer informing them of the timeframe and the next steps to look out for.

Contacted - Provided Information - Close SR. I reached out to the caller and explained the charges on the permit and walked him thru the process of self-assigning the permit and making a payment. I also sent him a copy of the manual in an email so he can have it as a reference in the future.

Contacted - Left Message - Close SR. I reached out to the caller, but no answer so I left a message explaining that the Building and Trade Contractor Services Team is her direct team to consult with about status and timeframe of the permit. I explained the permit is still in the Queue and they have a delay in processing but she could access CHAT feature for more details in a few days or schedule an appointment for additional conversation regarding her topic. I sent an email as a follow-up.

Contacted - Provided Information - Close SR. I reached out to the caller, and they wanted to know where they could find the application to start a new pool permit. I explained they could simply Google "Residential Pool permit application," and that would lead them to the page to fill it out. I walked the customer through the process and how to get connected to the Residential Plan Review Team via chat if they had any questions when filling it out, and the status when submitted.

Contacted - Provided Information - Close SR. I reached out to the caller and she informed me she already had received a response from Austin Water and no further assistance was needed.