Requests 17,165 of 2,020,688 · 1 filter applied

Contacted - Provided Information - Close SR. Unable to Login - Password Reset Request The customer said she had never created an account in the ABC portal but when trying to set up an account the system said she already had an account, so the customer attempted to do a password rest and was unsuccessful. I created a Servicenow ticket on the customer's behalf and let the customer know that she should hear back from the team as soon as they have an account and password set up for her.

Contacted - Provided Information - Close SR. The customer said that he'd received an email from the certificate of occupancy team and needed to understand what exactly he needed to do I explained that he needed to fill out the amnesty application that was available on the website he was able to locate that information I explained that he would need to follow the directions that were given to him from the email He understood the process No additional action was required.

Contacted - Left Message - Close SR. I left a message for the customer letting him know that I had submitted a Servicenow ticket on his behalf As soon as the issue is resolved on our end we will send an email letting him know how to reset his password No additional action is required.

Contacted - Left Message - Close SR. I left a voicemail with the customer to explaining that he should contact DSD Development Services at 512-978-4000 make an appointment with the residential intake team I explained that he would need to select option 1 for English and then option 6 for the appointment line I also gave him my contact information so he could contact me directly if he had additional questions No additional action is required at this time.

Contacted - Provided Information - Close SR. I spoke with the customer and submitted an escalation on the customer's behalf. Someone from management team will respond to the customer No additional action is required.

Contacted - Provided Information - Close SR. I spoke with the customer and gave him the contact information for his reviewer Mike Alvarado I explained to him that the plan review was still in review and would not be available until tomorrow and that he would need to the reviewer until that time I gave him the reviewer's contact information No additional action was required.

Contacted - Left Message - Close SR. I left a voicemail message for the customer letting him know that he could contact Austin Development Services at 512-978-4000 He could select option 1 for English and option 4 for the inspections team He was it was not clear exactly what he needed help with I felt that this would be the first appropriate step to take No additional action is required.

Contacted - Provided Information - Close SR. The customer needed to have permits reactivated from 2000. the permits are now pending I transferred the customer over to the Building Trades and Services team so that she could determine what needed to happen to move the permits to an active status The agent accepted the call no additional action is required.

Contacted - Provided Information - Close SR. I spoke to the customer he was able to reach out to someone in the business tracing services team who could verify that the accounts were linked No additional action is required.

Contacted - Left Message - Close SR. I left a message with the customer and let him know that I had put in a Servicenow ticket on his behalf and that it would take a few hours to process the ticket and I let him know he would receive an email explaining how to reset a password. I also gave him my contact information so he could call me if he had questions 512-974-2633.