Requests (13,827)

Contacted - Provided Information - Close SR. Spoke with customer, she was not able to pay online not with the normal error but having and issue witht they system saying the cc info was not correct. Submitted IT Ticket. INC0505664 customer was not able to pay over the phone beacuse of the amount was over the limit.

Contacted - Provided Information - Close SR. I called the customer and provided the information to BTCS. Customer needs to update the GC information.

Contacted - Provided Information - Close SR. Customer called back and said issue was resolved.

Contacted - Provided Information - Close SR. Spoke with customer about issue, let him know that it is a known issue IT ticket submitted. INC0505621.

Contacted - Provided Information - Close SR. Provided information for customer to look up Permit to see what he is looking for also provided info to BTCS if he needs help.

Contacted - Left Message - Close SR. Left Voicemail for customer and Follow up email with Ticket number INC0505616. Left Code connect phone number for call back if needed.

Contacted - Left Message - Close SR. Called and left a VM. Provided info on BTCS.

Contacted - Provided Information - Close SR. Spoke with the customer about the issue. She did not have A GC added to the permit that us why she was unable to pay. Provided info to BTCS.

Contacted - Provided Information - Close SR. I called the customer and stated she was able to upload documents. However, she is having trouble understanding the process, and the coordinator is not being responsive. I provided the front desk number to request an appointment with the commercial review to ask general questions about the process.

Contacted - Provided Information - Close SR. I called the customer and walked him through the steps to assign the BP's for demo and new construction.