Requests (16,090)

Contacted - Provided Information - Close SR. I submitted an AB+ C portal support trouble ticket (INC0556345) and called the customer to inform them of the next steps.

Contacted - Provided Information - Close SR. To update the status of your permit contact the BTCS team Monday morning in their chat. https://www.austintexas.gov/department/development-services/about#chat.

Contacted - Provided Information - Close SR. I contacted the customer and provided the phone number to the cashier's office.

Contacted - Provided Information - Close SR. I advised to speak with our appointments line at 512-978-4504 who will create a time for you to speak with the plan review team.

Contacted - Provided Information - Close SR. Referred the customer to permitting scheduling website to make an appointment and provided information on the property profile also sent a follow up email.

Contacted - Provided Information - Close SR. Referred the customer to the Certificate Occupancy webpage and sent a follow up email to the customer with instructions on how to email the team if necessary.

Contacted - Left Message - Close SR. Left a voicemail message for the customer and referred the customer to the Commercial-Plan-Review webpage to and sent a follow-up email. Note: To clarify the fees associated with your plan review please visit the Commercial Plan review webpage, scroll to the bottom of the page and click on the chat feature. Website information at: https://www.austintexas.gov/page/commercial-plan-review.

Contacted - Provided Information - Close SR. Customer is requesting information about a demolition permit. Melissa Medina was listed as the contact. The customer attempted to call the phone number provided (512-974-2193) but reported that the number was inactive and was referred to 311. The customer has been provided with correct contact information. The customer has requested a call back for further assistance. Both Melissa and supervisor will be notified.

Contacted - Provided Information - Close SR. Referred customer to the Contractor Registration webpage to Update Existing Contractor Registration Information & Licenses and explained how to us the contractor wizard to renew her insurance.

Contacted - Provided Information - Close SR. Referred customer to the Tree Division. Customer made appointment with the team using the online scheduler.