Requests (1,203)

Program Team Contacted Resident - Close SR. Program team called resident on July 15,2025 and provided program information. Resident was unhappy with outcome due to expected timeframe for repairs.

Program Team Contacted Resident - Close SR. Program staff emailed resident on July 10th and provided flyer and information on free grants.

Program Team Contacted Resident - Close SR. Program staff emailed resident on June 21st and provided flyer and information on free grants.

Referred to Different COA Department - Close SR. Customer should be referred to the homeless strategy office for shelter referrals.

Program Information Sent - Close SR. Program staff emailed resident on May 31st and provided flyer and information on free grants.

Program Team Contacted Resident - Close SR. Program team emailed resident on June 4,2025 and provided flyer and direction to affordable housing online search tool.

Program Information Sent - Close SR. Customer was sent email will rental assistance resources on May 22nd, 2025.

Program Team Contacted Resident - Close SR. Program Team called resident: The client was seeking a home repair grant to build a ramp at her home. I entered her request and assigned her to Interfaith Action. The client understands that she has been put on a waiting list for an ABR home repair grant and that Interfaith Action of Central Texas will contact her within 4 months. She is satisfied with the application process.

Program Team Contacted Resident - Close SR. The Housing Department does not provide assistance with mortgage payments; however, the resident has been emailed with information on various resources that may be able to help.

Program Team Contacted Resident - Close SR. Spoke with Resident and gave her information for El Buen rental assistance.