Requests (1,290)

Program Team Contacted Requester - Close SR. Program Team contacted resident via email on 6/2/2026 and informed rental assistance program has ended and provided a list of community resources.

Program Team Contacted Requester - Close SR. Program Team (Pam) contacted the resident via email on 6/2/2026 and provided program flyers and information on how to apply.

Program Team Contacted Requester - Close SR. Resident was contacted via email on 6/1/2026 and informed department does not assist with Mortgage assistance and provided resources that may assist with mortgage assistance.

Referred to 311 for Further Review- Close SR. Resident is requesting assistance with a homeless encampment. Department is unable to assist with this concern.

Program Team Contacted Requester - Close SR. Program Team contacted the resident on 5/21/2026 and informed of the current wait time for the non - profit . Resident did not want to be put on the list as the wait time exceeded her need. Program team provided contact information for Travis County to check if they have a shorter wait time.

Program Team Contacted Requester - Close SR. Program Team (Pam) contacted the resident on 5/21/2026 via phone and filled out short form application to place resident on the non- profit waiting list.

Program Team Contacted Requester - Close SR. Program Team (Pam) contacted the resident on 5/20/2026 and filled out the short form application to place the resident on the non - profit mailing list.

Program Team Contacted Requester - Close SR. Program team contacted the resident on 5/15/2026 via email and informed them the departments rental assistance program has ended and provided resident with a list of community resources.

Program Team Unable to Contact - Close SR. Program Team (Pam) Reached out to the resident on 5/11/2026 via phone and did not receive an answer and was unable to leave a voice message. Program team will continue reaching out to the resident to provide program information.