Requests (5,812)

Caller Cancelled Request - Close SR. Class: SR Created By: Log Type: CANCEL_CUST Summary: Investigation Details The citizen was contacted and informed me that they cancelled the service request.

Item Retrieved from Drain - Close SR. Class: SR Created By: Log Type: ITM_RETRIEVED Summary: Investigation Details The citizen was contacted and informed me that they retrieved the item from the storm drain.

Item Not Able to be Retrieved - Close SR. Class: SR Created By: Log Type: ITM_IRRETRIEVBLE Summary: Investigation Details During investigation attempted to contact customer, left message 07/14/2025 at 07:23am, no return call was received. Per policy customer or customer appointed representative must be onsite in order to retrieve item. Item was not retrieved. .

Item Retrieved from Drain - Close SR. Class: SR Created By: Log Type: ITM_RETRIEVED Summary: Retrieved. Details  Citizen states Austin Fire Department assisted with getting the key out of the drain.

Caller Cancelled Request - Close SR. Class: SR Created By: Log Type: CANCEL_CUST Summary: property recovered - no assistance needed Details property recovered - no assistance needed.

Item Not Able to be Retrieved - Close SR. Class: SR Created By: Log Type: ITM_IRRETRIEVBLE Summary: Investigations. Details Correction. This service request has been closed. The item was not retrieved.

Item Not Able to be Retrieved - Close SR. Class: SR Created By: Log Type: ITM_IRRETRIEVBLE Summary: Investigations. Details Called the citizen to explain that City of Austin employees do not enter private property, the lost item is located inside an apartment complex, and advised him that maintenance staff at the complex can help retrieve it.

Item Not Able to be Retrieved - Close SR. Class: SR Created By: Log Type: ITM_IRRETRIEVBLE Summary: Investigation Details During investigation attempted to contact customer left message, no return call was received. Per policy customer must be onsite to retrieve items. Item not retrieved.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: investigation Details All the inlets along IH35 in this area are owned by the Texas department of transportation. Please transfer this to them so they can address the issue. All other inlets are privately owned in this area. Thank you.