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- Description
- Location
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1700 Broadmoor Dr, Austin
30.30637641, -97.69701454 - Additional Details
- What is the alarm permit issue? Requesting Information About a Charge
- Would you like to receive additional information about alarm permits? No
- How would you prefer to be contacted? Phone Call
- What is your preferred language for a callback? English
CLOSED
#25-00156587
Contact Resident - No Action Needed - Close SR. Received service request 25-00156587 asking about charges on the account 246234. There is a false alarm fee and a panic alarm fee on the account. Client advised that they no longer have alarm service through that provider. Client advised that they now use Vivint as the provider. client advised that the alarm company called them when the alarm was tripped and they told them to send police. explained that panic alarms cannot be cancelled because of the nature of that type of call. advised that she may want to contact the alarm company as she says the alarm system was malfunctioning.
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