- Opened
- Description
- Google install guy on 5/22/26 at 10:45am cut the ATT line to my neighbors house and spliced it incorrectly. Then he buried the line with it running through a water bottle instead of using tape. GFiber kept telling me that this is an ATT issue and to call them. Eventually another tech arrived (Maxym) and i begged him to fix it. He identified that the guy cut the wrong line and my line didn’t have signal and was installed incorrectly. He also didn’t bury the line and it was exposed in the yard. 👎🏻
- Location
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5007 Rob Scott St, Austin
30.281193781844216, -97.68001164358294 - Additional Details
- Who is the complaint concerning? Google Fiber
- What is the complaint concerning? Utility Strike/Damage, Construction Issues
- Please contact Google Fiber Construction Complaint at 1-866-777-7550 and 1-877-454-6959: OK
OPEN
#26-00165131
Activity
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Submitted
Opened