Requests (3,958)

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigations Details  Please go out to remove mattress from wet pond. See attached photos. .

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigations Details Please cut and remove fallen tree and any debris within channel only. See attached photos.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that this location has been previously investigate and the tree and branch are within the property boundaries of the home owner. This will be the responsibility of the home owner to remove. There are no actions for Watershed to take at this time. See attached photos.

Referred to Internal Workgroup - Close SR. Thank you for reporting this issue to City of Austin. This homeless encampment site has been handed over to our Homeless Coordinator Francisco Andrada Jr. who handles the Watershed Protection Department's homeless concerns. Email: francisco.andradajr@austintexas.gov Office: 512-974-1205. With further issues or questions, please call 311.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details The site was inspected on 10/8/25. Reached out to pond crew supervisor to help us with determining maintenance responsibility, if ours we will create work ticket to have dock repaired if it is not Watersheds Protection's responsibility, we will reach out to Parks and Recreation Department.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that the access road to the residential pond on which the branch is laying is HOA owned. There is no risk for flooding or blockage and it will be the HOA's responsibility to remove. See attached photos.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Tree debris needs clearing and some relatively minor trash should be removed Details I inspected the site on 10/8/2025 after my conversation with the concerned citizen on 10/7/2025. Debris from cutting of vegetation, including vines, shrubs and trees must be removed. It appears that the vegetation was allowed to remain to reduce volume by drying it out; however, the material is sufficiently dry and must be removed. Minor amounts of trash are present in some area; however, encampment activity is reduced with the improved visibility and cover reduction, so some encampment-related trash is reduced relative to previous. I will send an email to the property owner to get the dead vegetation and trash removed from the site. The site is being cleaned up iteratively with limited funding. Placement of food trucks on an adjoining property may serve to provide more income.

Site Being Monitored - Contact Caller - Close SR. Class: SR Created By: Log Type: SITE_MONITOR Summary: Details Site investigation conducted on 10/7/2025 to follow up on 311.  The overall condition of the SCM (overgrown vegetation) warrants the issuance of a Notice of Violation.  This SCM was never digitized in GIS nor added to the Maximo database post-construction, so a request has been made to expedite the process.  Once the SCM has been added to our database records I will generate and issue a Notice of Violation to the owner of record, per TCAD.   Also, I discovered upon entering the site that a previous NOV had been erected on signage.  The NOV was issued by Charles Edwards, COA Code Inspector, DSD.  The Case # is CV-2024-083069 and dated 5/14/25.   I have contacted the concerned citizen to let them know.  .

Fence Repaired - Close SR. Class: WORKORDER Created By: Log Type: FENCE_REPAIRED Summary: WPD - Drainage Pond Maintenance Details Crew 4 replaced 8 pickets at this site and fixed a broken 2-in. x 4-in.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 204 Details *Pond Flag 204: * This pond is maintained four times per year and was last maintained in June.  It is on the schedule to be maintained this month, September, and should be completed in less than a week.   I have communicated to the contractor who is responsible for the maintenance letting them know about this service request and I also forwarded the photo that was sent by the customer.  .