Requests (3,700)
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Drainage Pond Maintenance
Homeless camp near retention pond.
CLOSED #24-00455857Debris Cleared - Close SR. Class: SRCreated By: Log Type: DEBRIS_CLEAREDSummary: Site visit; communication with the HOA's pond contractor; problem resolved.,Details1/8/25: Responded to a 311 regarding an encampment with trash and debris. Encampment was discovered along the West side of the pond just below the pedestrian walkway. Aquatic Features is contracted by Avery Ranch HOA to maintain numerous wet ponds within the community, and since I have experience working with them on other Avery Ranch ponds, I contacted Alex Arreguin of Aquatic Features to discuss the issue and provide photos. He said they would be out next Tuesday to clean up the encampment.Update (1/9/25): Alex contacted me to report that they had time before today's expected rain to go out to the pond this morning. The encampment was removed, and the trash/debris collected and removed from site.
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Drainage Pond Maintenance
This is my ninth request to have the city of Austin drainage ditch behind my house properly secured. Every single time the city contractors come to cut the grass. They cut the lock and leave it open for people to play with their dogs, children to explore the drainage pipes and for the homeless to move in. Please deal with this issue once and for all!!
CLOSED #24-00453211Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: Pond inspector will put the lock back on.Details.
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Drainage Pond Maintenance
Storm Water Facility on Crackling Creek Drive
CLOSED #24-00447190Vegetation Maintenance - Close SR. Class: SRCreated By: Log Type: VEG_MAINTENANCESummary: Pond Flag 744Details*Pond Flag 744:* This pond is maintained four times per year and was last maintained on November 18, 2024. I cannot see any damaged fence in the photos uploaded by the contractor so I will need to do an investigation. The fences look like wood privacy fences that would be owned by the residents living around the pond as Watershed typically installs chain link fencing around their ponds. But I will also confirm that. I will contact the customer and get a more specific location for the damaged fence.
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Drainage Pond Maintenance
CLOSED #24-00444321Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: InvestigationDetailsDuring investigation it was found that there is a mattress in the splitter box as well as large accumulation of trash in the sedimentation/filtration pond. Work order 24-191593 has been created and assigned to Ponds Crew 3.
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Drainage Pond Maintenance
OPEN #24-00442819 -
Drainage Pond Maintenance
CLOSED #24-00438821No Work Planned - No Problem Found - Close SR. Class: SRCreated By: Log Type: NO_PROBLEMFOUNDSummary: InvestigationDetailsDuring investigation it was determined that there was a Remote-Controlled Car lost in the storm drain. Item was retrieved and returned to citizen.
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Drainage Pond Maintenance
CLOSED #24-00438812Blockage Cleared - Close SR. Class: SRCreated By: Log Type: BLOCKAGE_CLEAREDSummary: InvestigationDetailsLog has been removed. Homeless camp inside culvert has already been documented in the past to watershed homeless camp coordinator.
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Drainage Pond Maintenance
I reside on Pond Springs Rd , right by what was a tranquil pond teeming with wildlife. About a month ago, individuals came and drained the pond, and this week, they arrived with heavy machinery.Now, the pond is completely dry and unrecognizable. I understand that it’s a retention pond, it requires maintenance by Williamson County. However, since an ecosystem was created around a government facility, the environmental department should have been consulted before creating this ecological disaster
CLOSED #24-00437035Referred to 311 For Further Review - Close SR. Class: SRCreated By: Log Type: CSR_FEEDBACKSummary: transfer to Texas Department of TransportationDetailsAfter investigating this service request we've found this is a Texas Department of Transportation commercial pond and they are responsible for inspecting and maintaining this pond. You can leave a concern for them on their website. Please transfer this to the Texas Department of Transportation. Thank you.
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Drainage Pond Maintenance
CLOSED #24-00435790Future Work Scheduled - Close SR. Class: SRCreated By: Log Type: WO_CREATEDSummary: 12/9/2025 ResolvedDetails12/9/2024 Update(Colin Barth)Pond inspection confirmed fence is in need of repair in the location reference above as well as a few other places. Will upgrade existing pond maintenance work, 23-170946, order to address this fence repair. Left message for citizen informing them of future repairs.
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Drainage Pond Maintenance
CLOSED #24-00433819Future Work Scheduled - Close SR. Class: WORKORDERCreated By: Log Type: WO_CREATEDSummary: investigationsDetailsPlease clean concrete channel in between 10420 & 10416 Cameo ln, this channel connects to a pond. */Best way to enter will be through the gate located at 5521 Kleberg trl and then you will need to walk around the pond to locate channel/*. See photos.