Requests (3,831)

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Response Details This is for a CIP project that replaced the liner in a city-maintained wet pond.  There is temporary irrigation to re-establish vegetation.  The CIP construction inspector spoke to the contractor about the complaint.  The contractor confirmed that the sprinkler heads are pointing in the right direction.  On windy days the water may spray in other directions.  The water is from the City's fire hydrant and therefore potable water. I contacted the citizen and left a message. .

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Details Work order number 25-201355 has been created for Watershed Protection Operations crews to clear the debris in the creek channel located at 1163 Tillery St. This can be a cause of mosquitoes in the area. The pond has been inspected before and has mosquitoes' natural predators such as dragon fly's, damsel flies, and gambusia fish so the pond won't be producing any mosquitoes.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that this is a private property concern. The property owner is responsible for maintenance.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigations Details Please repair pond fencing, top railing separated. See attached photo. .

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Pond holding water - NOV to be issued Details I spoke to the concerned citizen and he said there is a history of this pond flooding neighboring houses. He is worried about the rain that is coming this week. I will issue an NOV, but will reach out to our contact at AISD to try and get some kind of work done in the near future. .

NOWPFPCS. Class: WORKORDER Created By: Log Type: FUTURE_PROJ Summary: Called property owner to set up a site visit Details Called property owner to set up a site visit for Tuesday, 4/1/2025.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that there does not appear to be any damage to the pond infrastructure. Children are building ramps to jump over structures. Advised caller to contact Austin Police Department when children are on trespassing in City of Austin owned ponds. Will ask Pond Supervisor if "No Trespassing" signage can be installed at this location.

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Engineering   Tower, Ingrid Contact Email:  ingrid.tower@austintexas.gov Contact Phone Number:  +1 (512) 974-6326 Reason for referral: Erosion complaint. Service Request # CSR25-00189558 as a reference.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Response Details I contacted the contractor who maintains City operated retention/irrigation systems.  They assessed the site on 6/6/25 and found that one pump had low pressure.  They reset the system and ran it on the other pump.  They will return the pull and clean the pump that currently has low pressure. .

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flags 495, 496, 524, 525, and 526 Details *Pond Flags 495 and 496* are on the Vegetation Maintenance Program and are maintained by our contractor twice per year.  These two ponds are also on our Wildflower Meadow Program, which means they are maintained every February and August.  This allows the wildflowers to grow, bloom and go to seed so that more wildflowers will bloom again the following year.   These two ponds were last maintained on February 7, 2025 are on the maintenance list for August.     *Pond Flags 524, 525, and 526* are known as the Dahlgreen Vegetative Filter Strips, which are maintained by our in-house Green Infrastructure  crews.  According to the supervisor of this crew these vegetative filter strips are maintained three to four times per year and were maintained on May 1, 2025.  The supervisor said they would return for maintenance in July.