Requests (4,033)

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that the fence needs to be repaired.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Trash is on State of Texas property (ID: 478303) Details Trash is located in between State of TX property's (ID:478303) chain link fence & private property's (ID: 478302) wooden fence. See attached photos in related records. PLEASE TRANSFER TO TxDot. .

Referred to Other Agency - Close SR. Class: SR Created By: Log Type: REF_EXTERNAL Summary: Details Site visit scheduled with Austin Parks and Recreation to determine next steps.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that there are trees growing in the trash rack and inlet that need to be removed, and sediment removal is needed.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 638.1 Details *Pond Flag 638.1: * This pond is on our Wildflower Meadow Program and is maintained three times per year: February, August, and November.  Wildflower Meadow ponds do not get maintained between March and July in order for the wildflowers to have a chance to grow, bloom and go to seed.  Trash pick up is part of our contractors duties when maintaining the ponds.   The contractor who does this maintenance last visited this pond on February 4, 2026.  The photos provided for documentation do not indicate any trash was left at the pond.     The wet pond portion of this pond is also maintained three times per year by our wet pond contractor.   The last time this contractor performed maintenance was December 12, 2025.  The contractor reported removing 400 pounds of trash at this time and included photo documentation.   This property is privately owned by Centerstate 99 LTD.  However the pond is maintained by the City of Austin.   Additional trash maintenance outside the scope of our city contracts would have to be arranged with the property owner.     I sent an email to the customer providing the owner's name and address so they could contact them about organizing a volunteer trash pick up at the pond outside of our contractor's services. .

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that the creek channel flow line needs to be cleared of trees, brush , and debris from Berkett Dr to the drainage pipe downstream headwall behind 6206 Berkett Cv. Work order 26-217612 has been created and assigned to Open Waterways South.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details Upon investigation, there were no unhoused citizens located in the creek or pond located at 3427 Parker Ln. There was no trash in the creek channel as well, but there was trash in the pond. This pond is owned and maintained by the Parks and Creation Department. Please transfer this service request to the Parks and Recreation Department. (see photos in attachments).

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that the fall protection fencing had separated from the concrete wall and needs to be repaired or replaced.

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Investigation Response Details This site was last inspected on January 30, 2026 and a second Notice of Violation was issued for trash and debris in the stormwater control.  We are going to continue to follow up with the enforcement process on this site until it comes into compliance. .

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Angelita Rodriguez Commercial Ponds Contact Email: Angelita.rodriguez@austintexas.gov Contact Phone Number: 512.974.2477 Reason for referral: Pond not draining. Service Request # CSR26-00047042 as a reference.