Requests (4,141)

Vegetation Maintenance - Close SR. Summary: Pond Flag 442.1 Details: *Pond Flag 442:  *This pond is maintained four times per year:  January, May, July, and October.  It was last maintained on May 28, 2026.  Please see attached photo.  There were portions of the pond near the wet pond area that were not maintained at the May maintenance because of the recent rains and the equipment could not get in to those parts.  The pond is on the schedule for July and should be maintained by the end of the month.   I sent an email to the customer on 7/8/26 and let them know.  .

Vegetation Maintenance - Close SR. Summary: Pond Flag 209 Details: *Pond Flag 209: * This pond was recently removed from the Wildflower Meadow Program due to numerous complaints.  It is now on a four times annual maintenance schedule and is on the schedule for July.  The maintenance schedule will be the following months:  March, May, July and November.   The contractor is aware of the all the service requests and is prioritizing this pond for July.

Vegetation Maintenance - Close SR. Summary: Pond Flag 635 Details: *Pond Flag 635: *This pond is on the Wildflower Meadow Program and is maintained twice a year: February and August.  I will let the contractor know about the service request so that they can prioritize it for August.  I sent the customer an email on 7/8/26 and let them know. .

Referred to 311 For Further Review - Close SR. Summary: Investigations. Details: Please forward this service request to the Code Enforcement Department  the citizen is reporting code violation. .

PRPRISCS. Summary: Issue is the aerator pump which COA does not maintain. Details: On July 7, 2026, I called the citizen to get more information regarding the pump she was referring to in the complaint. The citizen identified herself as a newly elected board member of the Homeowner's Association. She that she and others on the new board were not given any continuity regarding the pond maintenance but that the aerator appeared to not be functioning. This site is one that I recently resolved a similar complaint about and I told the Homeowner's Association board member that I would forward my emails regarding discussions I had with the property manager. I told her that since the City of Austin does not maintain the aerator, because it was not part of the site plan, we would not be taking any action. She understood that and asked if she could ask me future questions about stormwater control measures in general. I said that she could. We discussed dogs being allowed in the pond area and I said that we did not disallow it but would cite a violation if we observed excessive pet waste, which I had not previously and did not today in my visit. I told her that there could be a potential issue with pets and ponds if blue-green algae were to form on the water. However, I told her I had not observed that previously (I also did not today). They are looking at cutting off the maintenance of the aerator and pond in general and I told her that COA will maintain it for all plan-specified issues; however, not the aerator or things that might arise because of cessation of the aerator, which could include algal growth. JNB.

Vegetation Maintenance - Close SR. Summary: Pond Flag 735 Details: *Pond Flag 735*:  This pond is on our Wildflower Meadow Program and, as such, has a reduced maintenance schedule of twice per year: February and August. This allows the wildflowers to grow, bloom and go to seed for next years blooms.  I know we had a lot of rain this Spring and it's caused an abundance of growth in the grasses that are likely overtaking the wildflowers.  Plus the wildflowers are naturally fading and going to seed right now.  It's a scraggly time of year and "unsightly" to some; however, August is not too far away so, I'm asking your patience for just a little longer.  I will let the contractor know about your service request and they will hopefully be able to prioritize this pond in their schedule for August.

Vegetation Maintenance - Close SR. Summary: Pond Flag 666 Details: *Pond Flag 666:   *This pond is on our Wildflower Meadow Program and, as such, has a reduced maintenance schedule of twice per year: February and August. This allows the wildflowers to grow, bloom and go to seed for next years blooms.  I know we had a lot of rain this Spring and it's caused an abundance of growth in the grasses that are likely overtaking the wildflowers.  Plus the wildflowers are naturally fading and going to seed right now.  It's a scraggly time of year and "unsightly" to some; however, August is not too far away so, I'm asking your patience for just a little longer.   I will let the contractor know about your service request and they will hopefully be able to prioritize this pond in their schedule for August. .

Vegetation Maintenance - Close SR. Summary: Pond Flag 7 Details: *Pond Flag 7:*  This pond is on our Wildflower Meadow Program and is maintained twice per year: February and August.  Ponds on the Wildflower Meadow Program are not maintained between March and July so the wildflowers can grow, bloom and go to seed.  This pond will be maintained in August.   .