Requests (13,894)

Contacted - Provided Information - Close SR. I called the caller, and she said at the time she was already in a video call with someone in the Department and didn't need any further help.

Contacted - Provided Information - Close SR. I called the caller and provided information to get in contact with the Sign Permits team. I explained they either have an email address and gave those details or appointments for in-person or virtual as form of contacts and gave details on how to get to their website.

Contacted - Provided Information - Close SR. I called the caller and asked what type of project, Residential or Commercial. He stated it was Commercial. I walked customer through to the Commercial Intake team and educated caller on CHAT feature and how to schedule an appointment.

Contacted - Provided Information - Close SR. I called the customer and assisted with scheduling an appointment with Zoning.

Contacted - Provided Information - Close SR. Reached out to the caller and provided details on how to print out a permit on Austin Build Connect portal.

Contacted - Left Message - Close SR. There was no response, so I left an email with details on how the caller can call and make an appointment with Residential Zoning Questions (Property) or schedule an appointment online.

Referred to 311 For Further Review - Close SR. This request is not for the Development Services Department. The Austin Fire Department (AFD) is responsible for issuing these permits, and they can be applied for through the AFD's Fire System Plan Review process. Please review and submit to the proper SR.

Contacted - Provided Information - Close SR. I called the caller and educated the caller on the Residential Plan Review Team. I walked the customer through to their website, where she can use the chat feature today for questions and how to schedule an appointment for Monday if she still needed more information for her remodel.

Contacted - Provided Information - Close SR. I educated the caller about the Building and Trade Contractor Services team. I walked customer through their website where I showed their message about being down staff and processing is taking longer than normal. I also walked customer through the process of using the chat feature and to schedule and appt if they needed more time.

Contacted - Provided Information - Close SR. I called the caller and explained that the permit number that was given was incorrect and after a property search in Amanda I provided the caller with the correct expired permit number to re-activate. I walked the customer through to the Building and Trade Contractor services team to complete the webform and to schedule an appointment if he needed further assistance.