Requests (1,641)

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Matt Boger Contact Email: matthew.boger@austintexas.gov Contact Phone Number: 512.974.1202 Reason for referral: Residential Detention Pond erosion issues. Crew 1 Service Request # CSR25-00156619 as a reference.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigations Details During investigation it was found that Watershed does not have any infrastructure or creek channels at this located. No erosion or property lose was found. No actions for Watershed to take at this time. See attached photos.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigations. Details Please transfer this Service Request to the Street and Bridge department, The issue is a significant  pothole on the roadway. I have attached a picture for reference.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Investigation Details During investigation it was determined that there are low areas along the street. See attached photos. This needs to be sent to Street and Bridge. .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that the construction company Grey Star is conducting infrastructure construction on Scenic Brook Dr. the rain events washed sediment downhill to the customers address where it accumulated. The homeowner spoke to a crew member, Martin, and the sediment build up along the curb and gutter line was cleared. The Tri-dikes in the storm drains were also cleaned and repositioned. .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details wrong address from dispatch. erosion has already been addressed to engineers. citizen contacted. .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details Watershed only addresses erosion along waterways. Erosion on private lots will be the property owner's responsibility. Citizen is not requesting a callback. Photo from inspection is on the attachment. .

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Ingrid Tower  Contact Email: ingrid.tower@austintexas.gov Contact Phone Number: +1 (512) 974-6326 Reason for referral: erosion update.  Service Request # CSR25-00127525 as a reference.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that the rock fall has been removed.

No Work Planned - Future Project - Close SR. Class: SR Created By: Log Type: FUTURE_PROJ Summary: Investigations Details This is a duplicate service request for 25-00113447.    During investigation an email containing all documentation of the initial investigation of this issue was sent to our field engineering team. A follow-up email was sent today 4/10/2025 requesting someone from field engineering contact citizen with an update. Citizen has been contacted by investigations letting them know that another email was send to field engineering in regards to their issue.