Requests (3,956)

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: VCP PONDS Contact Email: juliet.morgan@austintexas.gov Contact Phone Number: 512.978.2028 Reason for referral: Lock wont lock and chain is missing. See photo on attachment. Service Request # CSR25-00415267 as a reference.

No Action Needed - Private Flooding Issue - Close SR. Class: SR Created By: Log Type: NO_ACTION_PRVT Summary: Investigation Details During investigation it was determined that the areas of concern are shown as privately owned and maintain in Watershed Protections Geographical Information System. This is a private property concern the property owners are responsible for maintenance. Citizen was advised to contact Adrian Frias Watershed Engineer C via email at Adrian.frias@austinetexas.gov or by phone at 512-552-0986 as he stated that this was his previous contact for this concern.  .

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details A new lock has been put on the gate at 7100 Zachary Dr. (see photos in attachments).

Future Work Scheduled - Close SR. Class: SR Created By: Log Type: WO_CREATED Summary: Downed fence above the SCM. NOV being generated. Details Response to 311 confirmed downed fencing along/above the pond basin.  A Notice of Violation will be issued under work order 25-213689 to make necessary repairs.

Referred to Other Agency - Close SR. Class: SR Created By: Log Type: REF_EXTERNAL Summary: Investigation Response Details The City was contacted on November 12, 2025 about damage to the ponds caused by dirt bikes.  On November 18, 2025 the pond crew removed exposed erosion matting from the top of the pond berms.    On November 25, 2025 representatives from Austin Watershed Protection met with the Homeowner Association president to discuss the issue of dirt bikes being ridden in the ponds.  Watershed Protection told the president they could install fencing at their own cost.  Watershed Protection can put up additional signs.  The Homeowner's Association owns the property and is responsible for what happens on it.  Watershed Protection spoke to a boy who rode to the pond on his dirt bike and informed him why he could not ride in the ponds and he said he would tell the other boys he rides with.        On December 8, 2025, I contacted the Austin Police Department District Representative, Officer Miguel Almeida, and informed him of the issue.  I told him that several neighbors have called the police, but the police have not responded. I emailed him the address given in this service request.  He is also going to contact the Homeowner's Association President.  .

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: WPD Spill Response Contact Email: use phone number  Contact Phone Number: 512.974.2550, leave a voicemail Reason for referral: Suspected pollution Service Request # CSR25-00408009 as a reference.

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Francisco Andrada  Contact Email: francisco.andradajr@austintexas.gov Contact Phone Number: 512.974.1205 Reason for referral: Homeless living in creek. Service Request # CSR25-00402845 as a reference.  Waterway is clear of obstruction. Citizen has been notified. Watershed homeless camp coordinator was also notified.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that the pond fence has collapsed and needs to be repaired.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Details The contractor needs to contact the city engineer overseeing the project to gain access to city property.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Dead Deer in Pond Details Citizen reported that there was a dead deer in the pond drainage. Went to the pond and could see that there were deer remains present, but outside of the pond and the fence. .