Requests (3,839)

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that the gate was not in need of repair and had been closed, chained, and locked.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Investigation Details During investigation it was determined that the broken sign did appear not belong at the location. Removed sign.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Responded to 311 for possible wet pond leaking. Details The wet pond has a high-water overflow pipe in place to ensure the pond keeps its required permanent pool elevation. It is functioning as it should.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that the storm drain needs to be cleaned. there is a blockage at the outfall into the retention pond.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigation Details During investigation it was determined that there is a garbage can in the retention pond that needs to be removed.

Future Work Scheduled - Close SR. Class: WORKORDER Created By: Log Type: WO_CREATED Summary: Investigations. Details Please have your crew remove the trash from the embankment. Photo is attached for reference. .

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Franke Andrada, Watershed Protection Homelessness Response Contact Email: francisco.andradajr@austintexas.gov Contact Phone Number: 512-426-4058 Reason for referral: Emailed the information to Frankie Andrada and the Homelessness Response team for them to prioritize and address. They have been to this site multiple times in the last few months and will go to the site again for follow up based on this CSR.  Service Request # CSR25-00229480 as a reference.

Referred to Internal Workgroup - Close SR. Class: SR Created By: Log Type: REF_INTERNAL Summary: Your request has been referred internally to another workgroup Details Work Group referred to: Franke Andrada, Watershed Protection Homelessness Response Contact Email: francisco.andradajr@austintexas.gov Contact Phone Number: 512-426-4058 Reason for referral: Emailed the information to Franke Andrada and the Homelessness Response team for them to prioritize and address. They have been to this site multiple times in the last few months and will go to the site again for follow up based on this CSR.  Service Request # CSR25-00229292 as a reference.

Vegetation Maintenance - Close SR. Class: SR Created By: Log Type: VEG_MAINTENANCE Summary: Pond Flag 54 Details *Pond Flag 54:*  This pond is maintained four times annually and was last maintained on June 5, 2025.  It is on the maintenance schedule for September.  Due to all the recent rain, there has been an increase in the number of mosquitoes as they breed in still, shallow, standing water.   If after the rain stops this pond is still holding water after a week, a pond inspector may need to do an inspection to determine the reason why.  I sent an email to the customer asking them to report back if the pond is still holding water next week.

No Work Planned - No Problem Found - Close SR. Class: SR Created By: Log Type: NO_PROBLEMFOUND Summary: Inspection Details Inspection on 7/8/25 found no water in ponds at this location. I called the citizen and explained that the ponds are designed to hold the water for 3 days after a rainfall. Also, once the overflow weir is engaged, the water will go into the storm drain or creek. No NOV is warranted.