Requests (4,105)

Future Work Scheduled - Close SR. Summary: Details: On 5/18/2026 I visited the site and found the site to be dry; however, the trash rack is silted-in and there is some sediment that should be removed from the inlet dissipators. I cannot confirm whether there is still leaf debris clogging one inlet, which is the subject of a maintenance work order that I will amend, as I only have photos from above the inlet, not in it. My recollection is that the leaf debris is not there and has been blown out by heavy rains, as there is an abundance of leaf debris in the basin in other areas. The outlet, which is remote from the site, was found to be free and flowing. Upping work order priority to 3. JNB.

NOWPFPCS. Summary: Investigations Details: We have investigated the site and sent our documentation to our Homeless Coordinator for further investigation and resolution. Larger camps are resolved quicker than the smaller camps, but our coordinator is aware of this issue and will get to it as soon as possible. If you would like to contact him about an update in the future. This is his contact info. Francisco Andrada 512.974.1205 Francisco.andradajr@austintexas.gov.

Vegetation Maintenance - Close SR. Summary: Pond Flags 466, 437, 439 Details: *Pond Flags 437, 429, and 466* are all on the May list and will be completed by the end of May.  Responded to email customer sent to me directly last week letting her know this.  .

Vegetation Maintenance - Close SR. Summary: Pond Flag 368 Details: *Pond Flag 368: s*poke with the customer on Friday and verified that the pond is on the Wildflower Meadow Program and would not be mowed until late July or August.   .

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: Upon investigation, the tire and skid marks are located in the soccer field. This area is owned and maintained by Austin Public Library. Please transfer this service request to the Austin Public Library maintenance team. (see photos in attachments).

Future Work Scheduled - Close SR. Summary: Investigation Response Details: The City contractor who maintains this system assessed the site after a rain event on 5/11/26. He observed that both pumps are running on low pressure.  He is going to replace the capacitor in the panel.  The pumps may need to be cleaned since they are located at the bottom of the pond where there is debris.  He turned the system off for now so it will not spray the fence. Two sprinkler heads are located within a yard that has a fence in the drainage easement.  We will evaluate if the heads can be moved or adjusted or if the fence needs to be moved outside of the drainage easement boundary. .

PRPRISCS. Summary: Details: The wet pond and surrounding ponds are all privately owned and maintained privately. I went to this location as a result of the concerned citizen's 311 but was not able to identify any illegal dumping or excessive grass/debris accumulated in this pond or any of the surrounding ponds. The concerned citizen said this request was a repeat for the first one due to no action being taken. I will reach out to the property management company PAMCO and request that they have their pond contractor have a look as well. I have attached photos of the wet pond.

Future Work Scheduled - Close SR. Summary: Overgrown vegetation and minor debris. Notice of Violations warranted. Details: 5/7/2026:  On-site to investigate complaint of overgrown stormwater control basins.  Both basins are in need of being mowed along with the removal of minor debris.  The Flood Detention basin (Asset: 12150569) is being cited under Work Order# 26-220736.  The Sedimentation/Sand Filtration basin (Asset: 12150572) is being cited under Work Order# 26-220737.  See attached photos.

Future Work Scheduled - Close SR. Summary: Met Oak Grove Apts. Property Manager onsite 5/6/26 to discuss drainage issue. Details: Met Oak Grove Apartments Property Manager onsite 10:35am Wed 5/6/26.   We discussed upstream drainage entering Oak Grove Apts. from common property line near their dumpsters, flowing east to curb, overwhelming the curb and possibly affecting the ground floor apartments.  Inspected upstream detention pond - noted violations. Notice of Violation sent to Tree Apartments for detention pond. Coordinating with Field Operations on drainage issues. .

No Work Planned - No Problem Found - Close SR. Summary: Details: The ROW along the sidewalk here is mowed by Public Works.  The portion along the creek is mowed twice per year by Watershed Protection and is managed as a wildflower meadow.  We mow at the end of winter and at the end of wildflower season once the flowers have gone to seed.