Requests (16,413)

Contacted - Provided Information - Close SR. I contacted the customer and informed her to request an update via chat. Chat is available M-TH.

Contacted - Provided Information - Close SR. I contacted the customer and informed him to use chat on Monday to request the activation of the permit.

Contacted - Provided Information - Close SR. I called the customer, but there was no response. I left a voicemail advising them to contact the BTCS team and provided the front desk number for assistance.

Contacted - Left Message - Close SR. I called the customer, but there was no response. I left a voicemail advising them to contact the front desk and request an appointment with the zoning team.

Contacted - Provided Information - Close SR. I contacted the customer and provided the contact information for the Commercial Intake team and the PIR.

Contacted - Provided Information - Close SR. I spoke with Timothy and advised that he meet with the residential zoning and intake teams. Appointment line: 512-978-4504 Appointment link: https://www.austintexas.gov/development-services/schedule-appointment-permitting-and-development-center-pdc Property profile: https://maps.austintexas.gov/PropertyProfile/.

Contacted - Provided Information - Close SR. Please use the links in the email sent to contact our BTCS team when you have time.

Contacted - Provided Information - Close SR. Please follow through with the appointment with the zoning team.

Contacted - Provided Information - Close SR. My supervisor, Dee, and I spoke with Diane and informed her that there are currently no code violations at this time. There is an active OL STR short-term rental. We also walked her through the public search process and provided PIR information.

Contacted - Provided Information - Close SR. Spoke with customer and he got a call back from ROW. The question was answered.