Requests (13,243)

Contacted - Provided Information - Close SR. I spoke to the caller about the details. I also educated the caller in a follow-up email on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Referred to 311 For Further Review - Close SR. After reaching out this SR needs to be re-routed and changed to DSD-Alarm Administration Service Request type. The caller needs to speak to a team member for questions and concerns.

Contacted - Provided Information - Close SR. I spoke to the caller about the details. I also educated the caller in a follow-up email on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Provided Information - Close SR. I spoke to the caller about the details. I also educated the caller in a follow-up email on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Provided Information - Close SR. I spoke to the caller about the details. I also educated the caller in a follow-up email on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Provided Information - Close SR. I spoke to the caller about the details. I also educated the caller in a follow-up email on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Provided Information - Close SR. I spoke to the caller about the details. I also educated the caller in a follow-up email on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Provided Information - Close SR. I sent spoke to the caller about the details. I also educated the caller on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Email Sent - Close SR. I sent email to the caller about the details. I also educated the caller on how to utilize the Development Service's Department CHAT feature on Austintexas.gov for immediate assistance during business hours. I also provided the number to make an appointment if one was needed.

Contacted - Left Message - Close SR. I called the customer and I didn't get an answer so I left a message explaining the information and I sent an email with the same details.