Requests (13,889)

Contacted - Provided Information - Close SR. I called the customer and provided the contact information for the ROW team.

Contacted - Email Sent - Close SR. I called the customer, but her voicemail was not set up. I emailed them the contact information for BTCS.

Contacted - Provided Information - Close SR. I called the customer and informed them to use chat to update the license or submit a web form. Antonio stated he submitted the web form and was requesting an update. I provided the Chat hours of operation to request the status.

Contacted - Provided Information - Close SR. I called the customer and provided the direct line to the commercial. There is a hold in the PR preventing him to schedule the Final.

Contacted - Provided Information - Close SR. I called the customer, and he was trying to submit a ROW permit. I provided the email address for the ROW team.

Contacted - Provided Information - Close SR. I submitted an AB+ C portal support trouble ticket (INC0508022) and called the customer to inform them of the timeframe and the next steps to look out for.

Contacted - Provided Information - Close SR. I called the customer and informed him that the "receipt #" field can be left blank. It is meant to be filled out by in-office staff.

Contacted - Provided Information - Close SR. I called the customer and informed her that the inspection teams handle and process TCO's. I provided the inspection email to request the status of the TCO submission.

Contacted - Provided Information - Close SR. I called the customer and helped her figure out the pending permits. The permit number provided in the SR is incorrect. She is trying to make a payment. The Trade contractors would need to assign the permits and then pay for them.

Contacted - Provided Information - Close SR. I submitted an AB+ C portal support trouble ticket (INC0507977) and called the customer to inform them of the timeframe and the next steps to look out for.