Austin 3-1-1

Requests (1,225)

  • Neighborhood Home Programs

    6412 Ruxton Ln, Austin

    Need a small 24 gallon trash can at 6412 Ruxton Ln.

    CLOSED #25-00388664

    Referred to Different COA Department - Close SR. Unable to process request. Handled by a different city department.

  • Neighborhood Home Programs

    105 W Garrett Run, Austin

    CLOSED #25-00386354

    Program Team Contacted Resident - Close SR. Program team contacted resident on 11/17/2025 and provided program flyers and information on how to submit application as well as information about non-profit options and wait times.

  • Neighborhood Home Programs

    11805 Byers Cv, Austin

    CLOSED #25-00383128

    Program Team Contacted Resident - Close SR. Program team contacted the resident via phone on 11/14/2025 and assisted resident with filling out short form for non-profit wait list.

  • Neighborhood Home Programs

    523 Blackberry Dr, Austin

    CLOSED #25-00381350

    Program Team Contacted Resident - Close SR. Program team emailed resident flyer explain home repair programs and information about non-profits and their wait times on 11/12/2025.

  • Neighborhood Home Programs

    5400 Loyola Ln, Austin

    CLOSED #25-00370736

    Program Team Contacted Resident - Close SR. Contacted resident by phone left voicemail with information to apply and phone number to call back if they have any additional questions on 11/3/2025.

  • Neighborhood Home Programs

    409 E William Cannon Dr, Austin

    CLOSED #25-00370716

    Program Team Contacted Resident - Close SR. Emailed resident link to apply for rental assistance and additional community resources on 11/3/2025.

  • Neighborhood Home Programs

    1071 Clayton Ln, Austin

    CLOSED #25-00367695

    Unable to Process Request -Close SR. Unable to contact resident. Emailed resident on 10/31/2025 and emails bounced back as undeliverable. Attempted to contact resident by phone on 11/3/2025 and phone calls do not go through to phone number provided.

  • Neighborhood Home Programs

    12104 Shropshire Blvd, Austin

    CLOSED #25-00365299

    Program Team Contacted Resident - Close SR. Program Team emailed resident on 10/30/2025 and provided flyers and information regarding non-profit options and application.

  • Neighborhood Home Programs

    4509 E St Elmo Rd, Austin

    CLOSED #25-00364728

    Program Team Contacted Resident - Close SR. Program team emailed the resident information to apply through online portal once open for November applications and community resources on 10/30/2025.

  • Neighborhood Home Programs

    7685 Northcross Dr, Austin

    I live in The Allandale Condos at 7685 Northcross Dr unit 704. It is a corner bottom unit. I am having problems with drainage and now mold. The HOA is ignoring my requests to correct drainage problem. I am spending thousands starting Monday Oct 27th to get the problem mitigated. I wanted to HOA to correct the drainage problem first, but my requests are ignored. I have video, but it’s not letting me show video. On the corner the foundation is underground. I have been told this is one problem

    CLOSED #25-00360214

    Unable to Process Request -Close SR. Service Request canceled per request via email from 311 command Pamela Jones on 10/27/25.

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