Requests (4,137)

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: Lights not working Details Reset timer and checked all the lights on park property.

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: Lights are not coming on Details Reset timer and checked all lighting in park.

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: Tripped breaker reset Details after contacting the citizen who put in the request it was stated that they had reserved the picnic area and the outlets did not function, the citizen claims to have reached out to the city with Austin Energy responding. It was relayed that Austin Energy could not locate the breaker box. If these statements are accurate this is unacceptable as the load center (breaker Panel) is in the utility room from an easily seeable overhead service wire which legitimately is not possible to not see if they were to look for it, furthermore the service wire comes from a labeled utility pole on site that would be in their records. This load center had also been at the same location for decades and an outside main disconnect is clearly visible directly below the picnic area reservation sign. There is no possible way that they could not locate it. If there was a miscommunication where they meant to say they could not access the room that would also be fictitious as it is a citywide master lock which any city employee would have the key to as well as Austin energy would have the key to and beyond that the lock could have been broken off to gain access and a new lock used to replace it. Everything done on Austin energy's end was a disservice to this citizen who rented the space. Once we received the work order and arrived on site today 04/15/25 we reset the tripped breaker and found everything turned back on and working correctly.

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: Lights are not coming on Details Reset time clock and checked all the lights on park property.

Referred to 311 For Further Review - Close SR. Class: SR Created By: Log Type: CSR_FEEDBACK Summary: Need to forward to Athletics Details.

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: Sent to AE for repairs Details.

No Issue Found - Close SR. Class: WORKORDER Created By: Log Type: NO_ISSUE Summary: No open electrical boxes located Details Went to specified area and did not find any open electrical boxes? Pictures of entire area and any electrical are in attachments but i do not know what citizen is referring to.

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: Known recent issue, already scheduled for repairs Details the lighting contactor for the court lighting is failing due to its age (60+ years old) the entire outdated electrical system on the pole is planned to be removed with a new correct system replacing it. All the necessary material is on hand. Repairs were scheduled for week of 04/21/25 however PARD electrical staff was pulled away for emergency service call repairs every single day of that week and were unable to perform any work orders. PARD limited staff will attempt to start and complete repairs on their only available day this coming week Wednesday 05/01/25. If PARD electrical is called away again on that date or are unable to perform the work due to in-climate weather our next availability unfortunately will not be until 05/15/25 at the earliest. I would like to assure the 3-1-1 requester that the humming noise may sound concerning it currently does not pose any danger to the public.

Issue Repaired - Close SR. Class: WORKORDER Created By: Log Type: ISSUE_REPAIRED Summary: issue repaired Details.

No Issue Found - Close SR. Class: WORKORDER Created By: Log Type: NO_ISSUE Summary: Details.